Address: Central Beach, Lytham St Annes, Lytham Saint Annes FY8 5LB, United Kingdom
Phone: +441253737316
Rating: 4.5
based on 274 reviews.
Service
Pros:
"Service was outstanding and the food was delicious."
"The staff were all extremely friendly and very attentive."
"Service excellent - Sarah in particular is always very helpful and friendly."
"Service was excellent, we were looked after perfectly by Rees."
"The staff throughout, even on the week of the Lytham festival, could not have been more pleasant and accommodating."
"Staff were so friendly, nothing too much trouble, fabulous breakfast."
"The customer service was fantastic. The waiters especially ours Reece were out of this world nothing was a problem they went out of their ways to ensure we had the best experience."
Cons:
"Absolutely appalled at how bad the service has become here."
"Ruined what would have otherwise been a lovely night and will be very hesitant about returning."
"Having emailed the Queens THREE TIMES... They've not even bothered replying - Clearly customer care doesn't come in to it!"
"Would not recommend the food or the rude waitress."
"Our night totally ruined by a group of staff who sat next to us while we were still eating with revolting conversations, discussions over dirty glasses and eating thongs."
"Guinness was not very nice, returned to barman who said what would you like us to do?"
"Called last saturday for food at 8.15 pm. The girl on the door very rudely told us they had stopped serving."
Food Quality
Pros:
"The food was amazing and the service was equally so."
"The food was amazing and the service was quick considering how busy the restaurant/bar was."
"The French Dip sandwich was incredible."
"The food was outstanding."
"Food was delicious as always and staff very attentive."
"The food was spot on."
"Evening meal was delicious as was the breakfast."
Cons:
"The roast beef was stringy and tough and we both struggled to swallow it so we were concerned about choking!!!"
"The quality of the food wasn't the best for the prices we were charged with the burgers and onion rings being very greasy."
"However, the food can be hit and miss. I've had great food and just about mediocre food, which is a shame."
"The food was not as good and no real special effort made to justify such a hefty price!"
"Food wasnt great. Had a cheese toastie and it was awful."
"Had the chicken burger, buns a little dry- it all lacked that something extra."
"Being a vegetarian the menu was very limited as it was to begin with but I thought I would go with a cheese and onion pie… oh my word… it was absolutely vile!"
Ambiance
Pros:
"Great atmosphere, cosy dining surroundings, very efficient and pleasant staff service and excellent food at realistic prices."
"It has a lovely natural wood etc. looking decor inside and loads of outside seating."
"Beautiful food, in beautiful (contemporarily-styled) surroundings."
"A beautiful sunny day. A window seat with amazing view of the coastline and, closer, happy doggos and happy owners of all shapes and sizes and groupings."
"Really nice relaxing pub and being able to take the dogs in was great."
"Nice pub, offering good food and high quality accommodation."
"Charming old pub restaurant with hotel facilities with outdoor seating overlooking the Lytham Green."
Cons:
"Music choice a little strange and too loud overall, making it too noisy to maintain easy conversation."
"Part of the image is of trusty olde fashioned pub and reality is loud music."
"Struggled to hold a conversation with back ground noise of music and coffee machine."
"The bar was full and were seated in the crown room. It was totally lacking atmosphere."
"The only negative was that the outdoor music speakers were just outside our window and occasionally it was intrusive."
"Came out for quiz night. What a nightmare. It was all set up through an app and the internet wasn’t allowing people to connect."
"Full of dogs slavering over food on the table, feels very, very unhygienic."
Value for Money
Pros:
"We had 3 main's, 2 desserts, 3 coffees and 3 soft drinks and it came to £78."
"Good value for money mainly because the portion size was so generous."
"Fantastic, very well priced will be returning."
"The food is not cheap, but tastes more expensive than it is."
"Reasonable prices as the food was excellent!"
"Great food and service in a fantastic location."
"The food is good, it came out quick and hot and delicious."
Cons:
"Food was good and well presented but was expensive."
"Price is what you would expect from a gastro pub on sea front. Shame it did not live up to expectations."
"Beer is sour and overpriced."
"Eye-wateringly expensive for a pub snack lunch!"
"Visited yesterday, 10/09/19. with family, ordered Pint of Guinness 1/2 John Smiths 2 large wines. £19.40 pricey compared to others."
"Touch expensive."
"Expensive, over crowded."
Accommodation
Pros:
"The room was lovely very clean & equipped with everything you need."
"Third stay at Queen's Hotel for my husband and I, nice sea view from our room."
"The rooms were lovely and well cared for."
"Had a great stay at The Queens, it was perfect, rooms we’re comfortable and clean."
"The room was beautifully decorated, lovely and clean."
"Nice comfortable room with a sea view."
"Room was clean and nicely decorated, with a lovely sea view."
Cons:
"The shower tray was blocked and there were pubic hairs on the toilet back, so could be a bit cleaner."
"The only thing we were expecting was on the images prior to booking was a bath within the room which wasn't there."
"Our only criticism would be our basic double-room which was badly in need of an update and redecorating."
"The wood-panelling in the bathroom needs replacing as there is significant deterioration due to contact with water."
"The furniture was old, but in good condition, the shower cubical was a bit scruffy round the edges."
"Disgusted with the carpet leading up to the bedroom really dirty."
"Filthy!!.. Filthy!!.. Filthy!! The stairs and landing carpets were filthy!!"