Address: 95 Overstrand Rd, Cromer, NR27 0DJ, United Kingdom
Phone: +441263512412
Rating: 4.4
based on 171 reviews.
Accommodation
Pros:
"Rooms and everywhere immaculately clean and comfy."
"We stayed in the Sunburst room which was lovely, peaceful and clean, plenty of tea bags and milks, with the most comfortable bed."
"We had a supremely comfortable [Orchard] room down the garden, with plenty of space, a great bed and a bathroom with a powerful shower."
"We stayed in room 1 which was ideal as it had a slightly separated sleeping area for the kids."
"Our room was quiet, well-appointed and elegant, the amenities were very good."
"The room (8) was gorgeous and spacious."
"Rooms were of a good size, bath/shower, comfortable super king-size beds, very quiet, all set up for a good nights sleep."
Cons:
"Only downside I can say was the room could have done with a bit of dusting."
"Nice orchard room which had a very strange bad odour."
"The room was Victoria one of the lodges outside, it was not very clean."
"There were some areas of the grounds particularly around the gardens and the swimming pool that could have done with some attention."
"The towels did not get replaced during the 4 nights stay even though they got quite dirty."
"We stayed at the Orchard rooms which had a strange muggy smell and looked a bit tired."
"The only downside was the sofa, carpet, and vacuum cleaner smelled heavily of sweaty feet and dog."
Food
Pros:
"The food.....OMG......the food was incredible. So beautifully presented and tasted amazing."
"Food was generally good, a bit hit and miss in places - Beef was excellent."
"The sandwiches are fresh and full of flavour accompanied by delicious cakes and scones."
"We both had lobster which was so fresh and tasty it was like it had wandered up from the beach that afternoon."
"The actual food was delicious and my husband got a fresh cheese scone as well which he really enjoyed."
"The food was divine, the flavours were so delicious it was like an explosion in your mouth."
"The food both vegan and non vegan was outstanding, service was exceptional."
Cons:
"Food was decent but not excellent, service was slow and somewhat awkward."
"Service was bad we had tiny macaroons cut in half, half each."
"The scallops were mediocre the main course of beef with dauphinoise potatoes was a disaster."
"The food was not up to the standard we would expect, undercooked scallops and dry pork and then to top it all, they had run out of dessert - not good."
"The cakes were dry and quite unappetizing."
"Menu in evening very limited and food not very hot, breakfast was worse."
"The afternoon tea, however, was bland and, well, a bit tired."
Service
Pros:
"The 2 staff members that served us were really friendly and attentive."
"The staff were very friendly and relaxed, nothing was too much trouble."
"The staff were so friendly and very helpful."
"Particularly impressed by the service - we checked out late and weren't charged."
"The staff were Excellent and attentive."
"The staff were friendly and accommodating."
"The staff were friendly, efficient, helpful."
Cons:
"Service was bad we had tiny macaroons cut in half, half each."
"The service slow and inattentive - strange considering the number of staff there!"
"Shower facilities weren't great, quite run down and weren't cleaned the whole time we were there."
"The staff seemed to ignore us during our entire stay and the breakfast was not great both in terms of service and the food itself."
"Staff were rude and didn't appear to want to serve us."
"Let down unfortunately by the service. Staff were lovely and friendly but poorly trained - attention to detail was poor, product knowledge lacking, not very attentive."
"When seated staff were friendly but very slow coming over to serve."
Location
Pros:
"A lovely hotel set in beautiful grounds."
"Plus there is a lovely path through the woods which leads to a cliff walk with panoramic views, only 10 mins into the centre of Cromer."
"Lovely walk up through the woods to the lighthouse or Cromer."
"The Grove is just ten minutes' walk from Cromer town centre, and five minutes from the clifftop walk above the beach, so it's very well located."
"Pleased with the location which was near the town and beach yet nicely secluded in lovely grounds."
"It's a short 5-10 minute walk through the woods to the beach and center of Cromer."
"The hotel is perfectly situated with a great woodland stroll towards the beach, at Cromer."
Cons:
"Few areas of the ground was a dump."
"There is no sun-lounger that can be used and considering the lovely grounds, it is a shame."
"The whole place seems in need of upgrading."
"We were going to have 3 evening meals there but went elsewhere for 2 and we were also going to book for May but on returning one morning we couldn't park anywhere as cars all over the place, we have a disabled badge."
"The main hotel was not very clean especially the little hobbit reception, very dirty and didn't look like it had seen a vacuum for a while!!"
"Went in the yard with my beer, bird poo over the chairs, yard looked like it hadn't been swept in months."
"The building is lovely but inside you'll find very dated furniture, poor quality pictures."