Passage House Hotel Reviews Summary

Location & Views

Pros:

• "Would love to host something in the summer as the view is stunning."
• "Great local views and just a few metres from the passage house pub."
• "Really beautiful setting."
• "The pool was very nice, views of the estuary while I swam were lush."
• "Great views over the estuary."
• "Amazing views of estuary with breakfast."
• "An excellent position on the estuary makes paying for an estuary view worthwhile. The sunrises over the water are spectacular."

Cons:

• "The rear view of the car park isn't so inspiring!"
• "Would have been nice to have a view of the estuary but the trees got in the way."
• "Needs a little renovation and greenery surrounds trimming. Estuary view for giraffes."

Rooms & Cleanliness

Pros:

• "The room in the North Lodge was large, clean and very comfortable."
• "Rooms well proportioned, light and airy."
• "Very clean and comfortable rooms."
• "Room was very clean and spacious."
• "Rooms are spotless and comfortable."
• "The rooms are well appointed & spacious, with comfy beds & plenty of hot water at a good pressure."
• "Room was lovely, we had a balcony room and the views were stunning."

Cons:

• "Shower very poor and difficult to turn off."
• "The cleaning is poor, rooms need attention."
• "Room really not cleaned well, massive dust balls in corners, stains on carpets."
• "In our deluxe room there was lots of mould on the bathroom ceiling."
• "The carpets were thread bare, tables water stained and the bathroom badly in need of a refurb."
• "Rooms were not cleaned properly. Floss and hair found in the bathroom."
• "The rooms were all really old fashioned, dirty and worn."

Facilities & Amenities

Pros:

• "Good location for main roads."
• "Great facilities."
• "The apartments, which were very spacious."
• "Lovely hotel and spa facilities."
• "Hotel facilities are reasonably good, rooms clean and comfortable."
• "Sauna and pool were fantastic."
• "A very nice, comfortable hotel."

Cons:

• "The pool was smaller than expected and the sauna & steam rooms for women and men were separate."
• "Gym area small and equipment needs renewing."
• "Only lift is in the main hotel. Not available in the north lodge across the carpark."
• "Pool area very tired and worn out."
• "The pool looks worse than in the pictures, and not really enough to have a good swim."
• "The health club area needs modernisation."
• "The swimming pool was too cold for comfort."

Service & Staff

Pros:

• "Staff in the restaurant were great"
• "The staff are all so friendly and we felt safe with the Covid measures that were in place."
• "Friendly helpful staff that made our short stay a real pleasure."
• "The staff were falling over themselves to be helpful."
• "Staff very hard working and polite."
• "All front of house team super friendly and helpful."
• "Staff very helpful and welcoming."

Cons:

• "waited for 10mins before someone came to show us to the table"
• "Felt the hotel was nice once but now tired and the staff seemed to just do their job and nothing more."
• "Inconsistent service."
• "The only down side is the lack of staff in the restaurant, which makes any eating experience a long drawn out affair which gets worse the busier it gets."
• "Reception staff not interested in offering any help. Everything was an effort for them to get off their chair."
• "When we checked in, we were 'greeted' by a receptionist who said to us; 'Name.' Mr Personality, not!"
• "Receptionist could do with going to a 'teach me to smile' course."

Food & Dining

Pros:

• "The food is fine and the breakfast menu good."
• "The food was very good and the service was great."
• "Again the food was really good with an extensive selection."
• "We had dinner there one night and were positively surprised by the quality of the food."
• "Breakfast was brilliant, lots of choice including various dietary needs."
• "The food was really good and the timings were great for the evening."
• "The food was outstanding."

Cons:

• "Our only regret was that there were no Teignmouth Mussels for any of the days we were at the hotel."
• "At breakfast there was no menu told it was full English no other choices given."
• "The food was absolutely horrendous and tasted disgusting."
• "Food was tasteless."
• "With the dinner there was a similar impression than with the rooms. The salad was already brown."
• "Breakfast was oily and poorly cooked and overpriced."
• "Breakfast underwhelming with poor quality sausages and bacon."

Value & Pricing

Pros:

• "The drinks at the event were super reasonable."
• "Very reasonable price considering location and other hotel prices."
• "Excellent pub food with good variety of dishes, all good value."

Cons:

• "The rooms and breakfast were expensive."
• "Stayed the night in their ‘deluxe room’ which just felt like they’d put a high price of £160 a night on for a view you can get from the bar."
• "Oh and breakfast was £23 each!"
• "The event was pretty expensive but I think it was no more expensive than other venues."
• "I was not impressed! Poor value all-in-all."
• "It was good value for money but wouldn't stay there again."
• "Dreadful. Would never take a coach party there if I had a choice treated like 3rd class citizens."