Address: Cold Bath Rd, Harrogate, HG2 0NF, United Kingdom
Phone: +441423505681
Rating: 4.4
based on 216 reviews.
Customer Service
Pros:
"Staff were excellent and couldn’t have been more friendly and attentive!"
"I will mention young Luke who served us, what a lovely chap."
"Very efficient service and cheerful staff."
"The staff are very friendly and welcoming and the service is excellent."
"Staff are very friendly polite and professional."
"The staff couldn't have been more helpful and friendly."
"The staff were very welcoming and helpful and the decor is lovely."
Cons:
"I asked for another Manager to call me on the Monday as I did not wish to speak to the Restaurant Manager further about this - no call received."
"The behaviour and attitude of some of the serving staff were little short of appalling."
"No mid service questions or checking up to see how things are if we needed anything."
"Shame we were not asked if we would like any sauces with our meal and it took an age for the starter plates to be cleared away."
"Appalling customer service."
"The main disappointment was the service."
"Let down a little by the service (professional but not warm and twice ordered something that didn't come)."
Food Quality
Pros:
"Food was cooked beautifully, the chips were sssooo good."
"Everything was just great. The mouth-watering food, the cozy, fire-crackling atmosphere, great customer service."
"The Sunday lunch was very plentiful with a good choice."
"Food was excellent (for the price we paid)."
"The food was excellent Sunday roast up there with the best I've had."
"The roast beef and nut roast were both excellent and the sticky toffee pudding was great too."
"The food we DID have was beautiful."
Cons:
"Dirty. Lots of broken glass behind the bar. The floor is always sticky."
"Was it worth £50.30 (for a takeaway) probably not."
"The downside were the roast potatoes which were tasteless and not crispy."
"Not your average pub menu... The food was very well presented but a little on the cold side."
"Some portions seemed the small and fancy type."
"Dry breaded chicken sold under 'ultimate chicken Kiev'. I gave that to my dog!"
"One starter had clearly been frozen as it was sitting in water, all the mains were either overcooked or dry with no flavour."
Atmosphere & Decor
Pros:
"Classy! Enjoyed the cocktails and a huge selection of gins, the booths were spacious for 6 people and service was quick."
"The atmosphere is cosy yet debonair."
"It may just be a Christmas thing, but we really liked the feel of the place."
"The restaurant was lovely, with very attractive table settings, a reasonable space between diners."
"The hidden beer garden out the back is the best I've seen in York."
"The ambience was perfect: warm and inviting."
"A great, stylish bar in one of the nicest parts of Harrogate. Great atmosphere too."
Cons:
"Also the booth we sat in had dirty walls."
"We got seated in the shade after booking weeks in advance and the heaters weren't working, was just unpleasant!"
"Took 30 minutes to be acknowledged, dirty tables, wayyyy too hot inside."
"General ambience (sat us by an open window/radiator and the spot turned out to be too cold/draughty with the window open and a little too warm when closed)."
"We sat inside which was a bit dark, needed a torch to read the menu."
"During the evening we endured a rowdy group who were so loud it was impossible to hear one another."
"Very disappointing, booked ages ago asked if we could reserve a table away from road."