Address: 43b St Andrew's St N, Bury St Edmunds, Bury Saint Edmunds IP33 1TH, United Kingdom
Phone: +441284723889
Rating: 5.0
based on 150 reviews.
Communication
Pros:
"Communication was clear, concise and professional."
"After only 3 rings it was great to hear a person speaking to me."
"The communication was very responsive and helpful."
"All communication was brilliant."
"Nick took the time to explain each step to us and was on call to answer any queries we may have."
"Oliver made this a relatively stress free period, he was always on hand, either by phone or by email, to answer any questions I had."
"Very satisfied with the care and communication from Nick and colleagues."
Professionalism
Pros:
"The whole process of organising the funeral was made straightforward and the actual funeral itself was a fitting tribute to a man who was so loved."
"I highly recommend Armstrongs Funeral Service for the caring and understanding at a very difficult time to guide through all the details in a professional and courteous way."
"They have been so personal, considerate and professional throughout."
"From the first point of contact Lewis and his team showed great respect, compassion and professionalism."
"The service was very professional yet personal and friendly at the same time."
"The 'team' at Armstrong's were absolutely brilliant. Nothing was too much trouble no matter how big or small, everything was carried out with quiet, calm and professional dignity."
"I cannot speak highly enough of the professional way in which everything was carried out."
Personal Touch
Pros:
"It felt like I had entrusted mum to a family member."
"From beginning to end this felt like a personal service."
"The service offered by Armstrongs was very caring and personal."
"We particularly appreciate that they are independent and feel that this shows in the flexible and personal care that they can offer."
"This truly is a family friendly service offered by Nick Armstrong and his team."
"Armstrongs offer a bespoke service that is tailored compassionately to suit the individual requirements of each family losing a loved one."
"The moment you stepped into the house, we knew we couldn't of asked for anyone better to do Allie's service."
Support and Comfort
Pros:
"Nick and the pallbearers on the day were supportive, informative, gentle, kind and respectful to our grieving family."
"The care and support provided by Armstrongs was a huge comfort to myself and the rest of the family."
"The warmth and kindness shown by the staff on the day gave us the strength we needed."
"They were caring and compassionate from the first moment we spoke to them and the service they provided was completely faultless."
"The team at Armstrongs were kind and compassionate from the moment we called in and Michelle guided us through the whole process with care."
"Even a few weeks after the service Darren called or messaged to see if I was ok and if we needed anything else."
"Thank you all for making a very difficult time more bearable."
Attention to Detail
Pros:
"No detail was too much trouble like the attention to their appearance to ensure it matched their wishes and the longer than usual timings after we decided to have a more unusual ceremony at a village hall."
"Everything was carried out to our instructions with great care and detail, for which i will be eternally grateful."
"Their attention to detail was incredible even down to the colour of ties they all wore, red, mum’s favourite colour."
"They accommodated everything we thought of and there were so many little things added that made a big difference."
"The attention to even the smallest detail, flowers from Armstrongs on the grave, remembrance cards sent after the service."
"Armstrongs thought of everything as well as the small details."
"The small touches... Wooden hearts, Forgetmenot seeds."