Address: 43 Thurloe St, South Kensington, London, SW7 2LQ, United Kingdom
Phone: +442075895216
Rating: 4.2
based on 268 reviews.
Food Quality
Pros:
"As always, the food at five guys was absolutely delicious."
"Burgers are big bucks but double patte and unlimited toppings make for a tasty personalised burger."
"One of the best burger chain out there, not only is their burge juicy and delicious, but you can select the topping you want in your burger."
"Delicious burgers! You can add as many toppings as you want - I think there were around 15 to pick from!"
"All you can expect from this franchise - good meat, fries, peanuts, milkshakes. All were pretty good."
"Food was definitely up to the 5 guys standard, juicy burgers and a bag full of fries!"
"The chefs were nice however the manager believed you can have medium rare burgers."
"Food and service was good. They even helped us carry the pushchair downstairs as their lift was broken."
Cons:
"I ended up here by mistake knoing nothing about it. Put quite simply, it's fast food at rip-off prices."
"Over priced, over-rated burgers. I've had Five Guys a few times, this time only because Honest Burger had a line."
"If you are up for some cheeky fast burgers, this place is great. This branch has a wheelchair access with a lift, you order food downstairs."
"I was so disappointed. Maybe today was just a bad day for this location, but it was a sub-par experience compared to the last location I visited (Las Vegas)."
"Probably one of the worst food experiences i have tried for a long time. Only vegetarian option is 2 burger buns with mushroom, lettuce, tomato and bell peber called a 'sandwich' and tasted bland."
"All the flavors were there, but the burger patties were slightly dry costing them the fifth star."
"Had food poisoning after eating a cheeseburger with all the vegetables."
"Had a burger with fries. Overall experience was just 'too much' and messy."
Service and Atmosphere
Pros:
"The South Kensington location was very busy and nearly no tables were available, also the lift was broken, so the location was not very accessible."
"This is my favourite branch of Five Guys. When I really want a good burger, fries and more add in flavours to a milkshake this is the place to visit. Great staff and atmosphere."
"Great place for burgers! Tasty, large portions, everything superb! Service was spot on as well, asked us about allergies, how to prepare our burgers and even helped to clean up spilled drink without asking."
"If you are up for some cheeky fast burgers, this place is great. This branch has a wheelchair access with a lift, you order food downstairs."
"Meal is fresh and tasty, but on the rather pricey side for a burger and fries."
"Popped in with two hungry kids. Four of ate. Served quickly with delicious food as per the norm for 5 guys."
"Great service. But I did have to way about 7-9 minutes for my burger but as there wasn’t much going on and they were just making the burgers fresh."
"Service is short and to the point, but polite and professional."
Cons:
"I was trying to carry a few too many drinks back to my table and the first member of staff that saw me immediately offered their assistance, the place was kept clean and tidy and plenty of staff around to help and service was very fast."
"Went in for lunch on a Sunday. Food was really expensive for what it was: £6 for a hotdog that didn't have any extras on it as it was for a child."
"It's really overpriced and overhyped. I'm not a fan of the chips in peanut oil and the burgers are really quite boring/standard."
"First time Five Guys ever, and I absolutely LOVED it. Order was done within 5 minutes."
"Food quality was fine, however the wait for food was abysmal."
"This visit was made by the most polite and lovely lady. She was so helpful to everyone, letting you know how the social distancing process was working and getting the food over to you."
"Lack of variety was the issue. If you don't eat beef your options are a grilled cheese or a vegetable sandwich."
"Been here a few times. It’s usually super crowded but basically EVERYBODY here is so kind and friendly you doubt you’re in a fast-food restaurant."
Price and Value
Pros:
"Although their food are pricey, they are so worth the money."
"Definitely an awesome experience and more gourmet than other places that say they are."
"Five Guys is way much better than the typical USA fast food chain where the photo is better than reality."
"The fries were a big dissappointment since they were super oily and sloppy as well as dry inside, not crispy at all."
"Food was decent enough, but nothing to write home about. As far as the prices go, it's daylight robbery!"
"The place itself is quite new in the UK and one of the hip restaurants. It is a bit crowded usually bit they are fast."
"Nice service, very kind employees and all the food, drinks... were fantastic. I absolutely recommend this restaurant if you need to eat quickly (although it's a bit expensive for a quick-food restaurant)."
"Went here after going to the natural history museum and science museum and it was absolutely incredible, Five Guys was extremely busy but the service was quick so you didn't really feel it."
Cons:
"Put quite simply, it's fast food at rip-off prices."
"I ended up here by mistake knoing nothing about it."
"Over priced, over-rated burgers. I've had Five Guys a few times, this time only because Honest Burger had a line."
"If you are up for some cheeky fast burgers, this place is great. This branch has a wheelchair access with a lift, you order food downstairs."
"It's located on -1 level. Few sits outside in front of the entrance tho. So no widows. If crowded feels claustrophobic."
"They forgot our fries, which was weird as that constituted 75% of the bag. We went back, and they gave us a sack of fries bigger than a labradorite dog."
"I couldn’t decide where to start this review as I struggled to find anything redeeming about this place. Overpriced burgers in this type of dingy surroundings shouldn’t cost this much."
"I paid £68 (more fool me) for one adult hamburger, cheeseburger and three kids cheeseburgers with soft drinks."