Big Fernand Reviews Summary

Food Quality

Pros:

• "The meat is premium, juicy and rich with flavour!"
• "Burgers are beyond delicious cooked with French cheese."
• "Perfectly cooked, juicy burgers and raclette cheese straight off the wheel."
• "The burger was delicious and cooked perfectly."
• "Amazing sauce and cheese, the burgers are big and there is a large helping of frites."

Cons:

• "But the buns are a bit too crumbly."
• "The patty was a little bit bland."
• "The burger's bun was a bit dry and slightly undercooked."
• "They asked us how we wanted our burgers cooked (medium), only to serve up well-done patties."
• "The burger itself was bland, overcooked, and tasteless."

Service

Pros:

• "The staff is very welcoming and friendly."
• "Staff were attentive, fast and funny."
• "Service was good and quick."
• "Customer Service at this place was fantastic."
• "Staff were friendly and helpful with describing the burgers and recommending their favourite."

Cons:

• "Service slipped noticeably after our initial server finished her shift."
• "Service was a bit slow."
• "Service was not great either, slow to handle limited tables and not the most friendly."
• "Staff did not know what gluten was, so if you have coeliac disease this place is not a great option."
• "Continuously failed to provide us cutlery, and had to go upstairs twice to get our own cutlery."

Atmosphere

Pros:

• "The atmosphere and nice weather just added to the overall experience of eating at this restaurant."
• "Atmosphere is definitely good for all kinds of occasions, family gatherings, dates or hangouts."
• "The atmosphere inside is really vibrant."
• "The vibe of the place is very nice and everything is prepared before customers' eyes."
• "The atmosphere is really pleasant and cosy, especially that the restaurant is beautifully decorated."

Cons:

• "The restaurant is quite small and feels a bit cramped."
• "Downstairs seating is available but also a bit cramped."
• "Not great for massive groups although there is seating downstairs."
• "The place is rather basic."
• "The atmosphere was pretty hostile."

Value for Money

Pros:

• "Amazing burgers and very reasonably priced."
• "For the lunch deal it's £15 for any burger, fries (homemade) and drink."
• "One of the best burgers I've had in ages with outstanding service to boot."
• "Very good value for money."
• "The best I've had in London!! Raclette cheese to your hearts content, didn't feel greasy or too heavy just perfect and full of flavour."

Cons:

• "The food has a great taste but it's completely overpriced for what you actually get."
• "London prices, 2 x burgers and fries, 1 x chicken bites side, 2 x drinks was 50quid."
• "Unfortunately the food was not great."
• "Ridiculously expensive for the trash food that you receive."
• "The burgers are up with the best around at this price point."

Hygiene and Cleanliness

Pros:

• "Clean and tidy with great service."

Cons:

• "Burger we ordered for lunch was served on rusty trays."
• "I saw a little mouse run across the floor that was very disturbing as I was eating my food."
• "Service was slow and the place was not very clean."