Byron - Old Brompton Rd. Reviews Summary

Food Quality

Pros:

• "Lovely atmosphere, incredible burgers 🍔, and very helpful staff."
• "They also have fantastic AMERICAN STYLE milkshakes."
• "Food is good. All stars just for food."
• "Visited yesterday to end my sister’s birth-week celebration, the food was really tasty and satisfied our dietary requirements."
• "Great food! Good for kids and adults! And great for Americans- taste most like an American burger!"
• "Chicken burger was extremely good."
• "Food looks and tastes amazing."

Cons:

• "Half of the times, the burgers are well done, not fresh and the meat is burned because the chefs doesn’t clean the grill!"
• "Don't order the cheese melt burger. First it was cold, when sent back it came back warm but not melting."
• "One of our group of four ordered a burger with the impossible meat (vegetarian) option but it came with bacon."
• "As an update, one of our group, which had the impossible burger had mild food poisoning."
• "The down side of all sandwiches they didn't use fresh buns or they use low quality I dont know if they change that I will add one point for each one."
• "Onion rings are too oily."
• "The food is nothing close to it, bun was cold and stale, the taste is bad."

Service

Pros:

• "Valerie was our waitress and she was probably the most attentive waitress I’ve seen."
• "Service was good from beginning to end, kids given colouring crayons for their menus, and a quick turn around for drinks (and additional drinks!)."
• "Service it was amazing."
• "Thanks Valerie for your kindness and welcome ! Our French accent quickly betrayed us but Valerie took pleasure in speaking to us in French and did very well !"
• "Service was fast and the staff were friendly, the venue was clean and well decorated."
• "We had Valerie as our server, super energetic, friendly and welcoming."
• "Our server was quick, attentive, and polite."

Cons:

• "Aggressive staff however the food was nice. They interrogated me why I did not pay the service charge after they gave me dirty glasses and sat me next to the kitchen were the bin smells awful."
• "Service is bad as usual. waitress always unhappy and making passive aggressive comments."
• "Waited for the food to be made for at least 1h, had to call again and ask what’s going on, and of course the food arrived cold and soggy after more than 1:30h of waiting."
• "Very bad waitress I’m a large women and I asked to sit on the sofa at the back seat but she said I only can sit on the stool chairs."
• "However, they never answer the phone to place a collection order."
• "Service was a little slow and felt a bit forgotten at the end of the meal."
• "Very slow service considering at the time only two other tables being waited on."

Atmosphere

Pros:

• "Outdoor seating, friendly staff, relaxed place serving food all through the afternoon."
• "Nice location on the high road however the outdoor seating area is kind of close to the general pavement so you do have a lot of civilians staring into your food or mouth whilst you eat 😂."
• "It's a nice and bright location with plenty of seating, including comfy booths."
• "Nice place and atmosphere."
• "The atmosphere is nice, the place was clean, not overly busy, and food was very nice."
• "Seriously goooooooood food and service was like Michelin starred restaurant you would see up town!!!"
• "Great for a quick dinner nearby the station."

Cons:

• "The atmosphere is a bit standard and gives off an old McDonald's vibe, it's the seating booths and colour scheme used."
• "I'd say atmosphere is lacking a bit, but likely due to the time."
• "Made it a bit breezy and made our table feel a little separate from the rest of the restaurant."
• "The restaurant layout is cramped as they have tried to squeeze extra tables in, so we kept getting bumped by people leaving and staff trying to get around."
• "Disappointing lunch. We arrived and were told we could have a booth seat, only to have a large group arrive behind us who the manager assumed would spend more."
• "However my partner was in the accessible toilet and a staff member unlocked it from the outside!"
• "The toilet was out of order so everyone had to use the disabled toilets... which were disgusting."

Value

Pros:

• "Went in expecting to spend a stupid amount of money for lunch but was surprised when I saw the £40 family deal..."
• "Fantastic burgers here (as you would expect from a burger place) the reason i gave 5 stars is they offer 50% off to students monday-friday-before 5pm so for the price its definitely worth it."
• "Byron is a trustworthy chain with decent food and good prices."
• "Register to Byron club and you will get a free burger on your birthday (membership at least 30 days before your birthday to get the free food)."
• "Good lunch, good food, £7.50 lunch deal is great value for eat in."
• "One of my favorite burger places in London. It's a bit cheaper than others options (Honest Burger for example) but the food is still great."
• "Fairly priced for this area!"

Cons:

• "Food was very nice but very expensive."
• "Used to love this chain... not anymore. Prices gone up, portion sizes gone down."
• "Same for the beer - £5 for a small beer (330ml) is a little pricy, even for London."
• "Nice, though for what we had and our problematic dining experience I feel it was not up to par for the price we paid."
• "They weren't bad, just not worth the price we paid."
• "This is the most expensive burger place I've ever been to. The service was great, but the burger was only okay."
• "Good burgers, if at a slightly eye watering price. But that's London!"