North West Homes - Student Accommodation Preston Reviews Summary

Customer Service

Pros:

• "All the staff were very helpful with the viewing and patient with a complicated application and signing the tenancy."
• "Always fast responses by email, phone and in person whenever you need to contact them."
• "Reply to emails fast and never turn up unannounced."
• "The whole experience was stress free and would highly recommend."
• "Very helpful and understanding, especially when it comes to finance!"
• "Staff are very friendly, always available and ready to help."
• "Customer service was absolutely amazing, they were friendly and tailored to my needs."

Cons:

• "Rude and dismissive to their tenants."
• "They were so rude and started playing with the words and literally shooed us out of their office without refunding us with our holding deposit."
• "If I could give 0 stars I would... My neighbours and I both found that they were rude, unable to tell us the truth and failed to get people in to resolve issues."
• "Very poor customer service, staff very rude they have no manners in dealing with customers at all!"
• "The staff are rude, their responsiveness is appalling."
• "Every single worker there is rude and looking to cheat students out of their money."
• "They would never reply to emails, the only way to get a half arsed answer out of them was to physically go into the offices."

Maintenance and Property Condition

Pros:

• "The maintenance man! Radiator fell off the wall and water everywhere. The maintenance man arrived within minutes."
• "Any issues we had were resolved quickly and efficiently."
• "Asked for a doorbell they set it up for us, they changed our internet supply, they sorted out our bins when other tenants destroyed them."
• "Their maintenence team always helped with any issues i had."
• "They have been super fast fixing a couple of small issues when we moved in."
• "Northwest homes have helped me move in and have helped with any repairs or problems promptly when reported."
• "Maintenance man (Sunny) sorted us with everything we required."

Cons:

• "I have contacted them in person and through mail many times about overflowing drainage and even pest infestation with pics as proof. But as usual they keep their routine silence."
• "They do the worst jobs at repairing the home, we didn't even have locks on our back doors."
• "Flooring and carpets aren't installed properly as they come up from the floor when hoovering."
• "The basement was extremely damp and seemed like it was a danger to health and was completely avoided."
• "Complained since the day I moved in that my front door doesn't lock properly and that I have mould in the attic and nothing has been done after 6 months."
• "Radiators in a lot of the rooms did not work, hot water wasn't even running when I moved into the property."
• "We did have a rat problem and they had managed to find their way into the property through the structures."

Professionalism and Integrity

Pros:

• "I had a nice experience with Northwest homes especially one of the staff Mr Salem."
• "Fizz (the caretaker at The Village) has been simply the best! He has been fantastic, always on hand to help and quickly fixes any issue with the flat."
• "Just brought a property for rent from Northwest Homes and spoken to Sadiya and Salim, they were very good and helpful both provided great customer service."
• "We brought a rental property from Northwest Homes and spoke to Salim; he was very nice and helpful and gave excellent customer care."
• "Our landlord has been excellent and has provided us with everything we have needed all on request and in quick time."
• "Dave in accounts was very insightful of the payment procedure to Landlords."
• "The agent was so lovely and talked me through so much as he was showing me round, very honest about the properties too."

Cons:

• "ALL THEY WANT IS YOUR MONEY."
• "I’d not give this agency even 1 star.They are simply robbing money off people’s savings."
• "They are experts in dishonesty, negligence, and outright theft when it comes to your deposit."
• "Not professional people. They flip their words and blame you to cover their mistakes."
• "Obviously used to scamming poor students then taken aback when adults ask questions."
• "Business seems to have no interest in helping at all I will definitely not be using this company or be recommending them to anyone!"
• "Hidden fees, inappropriate etiquette, lack of integrity and dishonest."