Soane Property Group Reviews Summary

Communication

Pros:

• "We’ve been so pleased with Pink Streets level of communication, always quick to respond and easy to get on to."
• "Constant communication by both phone and email and will call even when there is nothing to report to see how things are, which I really appreciate."
• "It’s always makes the difference when you get excellent customer service, we were pleasantly surprised with how passionate and committed the team were to helping us and understanding our situation."
• "Alice has checked in with us via phone calls and emails, making sure that all is going to plan."
• "The Communication with Kerry and the team was great throughout, every promise made was seen though."
• "They kept me up to date throughout with excellent communication."
• "Super easy communication and quick response."

Cons:

• "When you call them they say they will call you back and never do."
• "We were met with minimal responses or promises of a callback that never happened."
• "Throughout the emails exchanged, the communication and professionalism I received was extremely poor compared to other estate agents in the area."
• "We were often promised phone calls and then told the offices were closed etc."
• "Communication with Pink Street has been so painful throughout this process, with us having to constantly reach out and being met with little to no responses."
• "Trying to get our deposit back has also been a battle of no communication."
• "Would definitely not recommend Pink Street and the communication alone has put us off getting involved with them any further than an enquiry."

Customer Service

Pros:

• "Alice was super friendly and informative."
• "A great team, Millie is very friendly and professional."
• "Kerry made it a dream experience."
• "Pink & Cow are a forward thinking company and the experiences I have had with them have always been very good."
• "Very professional service with attention to detail and prompt post sales management and communication."
• "Excellent experience. Would highly recommend. Our house had an offer within 24 hours of listing."
• "Very professional company. Friendly, helpful staff."

Cons:

• "They were rude, didn't take care of my property."
• "They would make stupid excuses that didn’t even apply to us and would send people that weren’t even interested in a 5 bedroom house."
• "I wouldn’t even want my worse enemy to go with these!"
• "Unless you want to be spoken to like absolute rubbish, like my disabled mother was from a woman in the lettings department I would completely avoid!"
• "Sadly just had a very rude member of staff from Pink Street call me & complain that I'm not buying a house that has failed the survey once the work has been done."
• "Very unprofessional, zero consideration for clients time."
• "Aweful company. This company can not even spell professionalism yet alone enforce it into their work."

Professionalism

Pros:

• "Kerry was the estate agent in charge of the purchase of my first property and what a girl boss she was!"
• "Kerry has been very professional and highly responsive when helping me to buy a property."
• "Alice was very helpful and managed to process the rental of the property in 7 days from when I first viewed to the property to getting the rental agreement sent through to me."
• "Paul has been extremely helpful answering all of our questions."
• "Matt has been absolutely amazing keeping us updated on viewings and since selling has being a great connection between us and our buyers and solicitors."
• "Have kept me so well informed of progress throughout and acted with absolute professionalism."
• "Professional, honest and reliable."

Cons:

• "My tenant phone then so many Times to fix issues in the house."
• "My sister has been renting a property from Pink Street for 6+ months now and their property management department has seriously let her down."
• "Deceptive? U-decide!"
• "Please dont use this company for your renting. I have had so many problems."
• "I think some customer service lessons are to be had!"
• "DISGUSTING APPALLING SERVICE."
• "They book you for viewings and don’t show up to the viewings."