Address: 23 Castle St, Buckingham, MK18 1BS, United Kingdom
Phone: +441280821040
Rating: 4.4
based on 116 reviews.
Customer Service
Pros:
"Libby was very accommodating and her level of customer service, even at the point we had pulled out, was next to none."
"She was easy to get a hold of, always responded to emails promptly, and gave us her full attention regardless of my status as a student."
"Telephone contact was efficient, friendly and great care was taken to fully explain all my various options."
"Their response to questions is always friendly, fast and professional."
"Steph replies very quickly and finds out the information needed!"
"The staff are friendly and always responded to my (numerous) e-mails in a timely manner."
"They were always polite and friendly, and I feel like they genuinely cared about me as a client."
Cons:
"We left our tenancy early due to financial reasons and was told by staff 'how can you say you can’t pay for the property when you’re getting married'."
"It’s a legal requirement to receive a checkout email from the lettings agents and we NEVER received anything of the sort… I was completely outraged just by their lack of professionalism and just basic human understanding!"
"Worst customer service ever. Petulant, pedantic lack of empathy, zero customer centre."
"Their customer service was awful, they consistently patronised us."
"The staff are rude and unhelpful."
"We had an issue where both of our toilets were broken and I was told to 'sh** in a bucket' from staff at open doors which I found extremely rude and degrading."
"I am absolutely appalled by the display of open doors what started off a nice house viewing turned into a living nightmare."
Professionalism
Pros:
"What really stood out to me was how kind and professional the Nikky and Lizzie are."
"Nicky and Lizzie are always very kind and professional in dealing with any issue."
"As a landlord of over 30 years, I have used several rental management companies. Open Doors' staff are professional and quick to respond to enquires and other matters."
"They are lovely, friendly ladies who truly care about you and want the best outcome for you."
"We've let our property via OpenDoors for many years and they've always been very helpful and professional."
"Our experience with Open Doors Estate Agents has been first class. The service we have received, especially from Kirsty Eke, has been exceptional."
"Lizzie at Open Doors was so helpful and professional."
Cons:
"From the 18 months it took to get gutters fixed to them taking my rent twice on 3 consecutive months I have found the whole management of the property to be completely focused on the landlord benefit and not the tenant."
"Over the 3 year period of dealing with Open Doors I’ve found them, unhelpful, rude, uncooperative."
"They only care about the landlord."
"In response to your reply David, six months without blinds is not acceptable. You and your team are property management meaning the property is your responsibility, if you do truly care then why was I passive aggressively emailed by Nicky for over a week."
"Nearly a year on and we’ve never received a check out document and our deposit back!"
"It also appeared they wanted to just add every charge possible."
"Please avoid, it will save you so much anxiety and worry."
Efficiency
Pros:
"Open Doors are excellent. Nothing has been too much trouble for them in the 2.5 years I have rented from them. They have quickly resolved any problems that occurred with the property without me having to chase them at all."
"Kirsty Eke has been looking after the maintenance side and she goes the extra mile to make sure things run smoothly."
"She was happy to answer the many questions that I had and after the move was quick to sort out a couple of teething problems."
"Sandie is professional in all that she does, and is quick to find solutions to any problems that may arise."
"Any problems are dealt with promptly and efficiently."
"The team at Open Doors are amazing. I had an issue with my boiler and Nicky, my property manager speedily arranged for a plumber to come round to resolve the issue as soon as I reported it."
"Great lines of communication has helped sort any issues that arose."
Cons:
"Rented a property from open doors but when I first entered it after the key handover, the place was in a very dirty state."
"Overall very slow in sorting out the issues we had but now they are sorted hopefully we won't get any more problems."
"The property in question was advertised to have council tax included in rent but 3 days before we move in (at the end of the working day) we were told different."
"I lived in a flat with no blinds for 6 months that faced a busy street leaving me with no privacy."
"We rented through Open Doors for 8 months. There were quite a few niggling problems with the house but Open Doors were great."
"I would never ever rent with them again."
"I would strongly recommend NOT to use this company and I’m glad I no longer have anything to do with them."