Philip James Manchester Reviews Summary

Customer Service

Pros:

• "Lorraine was efficient and always got back to me quickly."
• "Admittedly, the last employee I dealt with responded quicker and seemed to be on the ball."
• "Tom and Max were amazingly helpful to me and provided me with 10/10 help and advice."
• "Lorraine and Mariah have been incredibly helpful, on point with all communications, and attentive to detail."
• "The only redeeming part was someone called Kier who started assisting us within the last month of our tenancy - he was the only member of staff who seemed interested in helping with anything."
• "Sophie was a hero to put in the simplest of terms. From the second me and my housemate walked in, she was warm and welcoming and keen to help us find a home."
• "Quick to respond to any queries and always very willing to help even with small aspects."

Cons:

• "All of the agents are just seated having a laugh."
• "Jodie was completely and utterly incompetent."
• "The staff displayed rudeness and a complete lack of concern for renters."
• "Laura Nekooie was nothing but condescending, rude and extremely unhelpful over the phone and emails."
• "Very bad behaviour rude and unprofessional staff started calling and emailing from 10 AM but no response then went there office Manchester personally traveled from Blackpool."
• "They NEVER answer the phone, reply to emails or even bother to understand your issues."
• "Consistently unorganised, slow to respond, and frequently downright rude."

Communication

Pros:

• "Their fees are reasonable, the team work tirelessly to get things moving with the solicitors, and as before, I was kept constantly informed about what was happening."
• "From start to finish the experience was smooth, simple and easy. I would 100% recommend them."
• "I couldn't recommend Philip James Manchester enough! They were professional throughout the sale of our property from the valuation to completion."
• "The team in sales made sure there was no radio silence throughout the sale and kept me up to date."
• "Great viewing, I think they're one of the only Agents that still give you a good Brochure with all the information you need."
• "They arranged the viewings at convenient times for us found a buyer quickly."
• "The service provided by Philip James Manchester in selling my property was excellent - professional, efficient and friendly."

Cons:

• "We contacted them 13 months ago with regards to several issues (amongst which a very bad mould build up) and to this day they have failed to fix the issues."
• "Getting hold of the maintenance team is like drawing blood from stone."
• "They were incredibly unresponsive in general, taking over 45 working days to return even the undisputed parts of our deposit to us at the end of our tenancy."
• "The lettings team don't answer their telephones and won't reply to any messages left."
• "I’ve tried calling all day everyday for weeks to no one ever picking up."
• "I have been trying to contact this estate agent for about 4 weeks, about a number of properties in the Salford area, and left a number of messages and no one returns any calls, or answers any emails."
• "They NEVER respond to emails either and blame such astonishingly decrepit levels of customer service on being ‘busy’."

Property Management

Pros:

• "Currently renting with these guys and generally it’s been pretty positive."
• "Every penny of my deposit and overpaid rent was given back to me."
• "They have been supportive throughout the whole renting process."
• "Positives: they did manage to get things some things repaired/replaced for us when we moved in."
• "Flat was in good condition upon move-in."
• "One good thing: they did return it, in full, with no issues, for which I am grateful!"
• "Professional and helpfully service throughout, Philip James were able to find me my ideal apartment with little hassle."

Cons:

• "Finally not only did they take part of my deposit for issues which existed when I moved into the flat, they ALSO charged an admin fee for doing this!"
• "They charged me £30 to have the money returned."
• "We received the deposit £50 short."
• "Took the best part of 8 months to fix a leaking window in the midst of winter."
• "Philip James handed over the property absolutely filthy."
• "The floors were covered in thick dust from the repair work, and the moldy patches on the walls were not touched and booklice were still all over my belongings."
• "Once inside, the property was mouldy from floor to ceiling and was in an awful condition."