Parks Letting Reviews Summary

Customer Service

Pros:

• "Paul was excellent-genuine, knowledgeable and helpful."
• "I highly recommend Parks Lettings and I’m really thankful for James to have made my letting an enjoyable one."
• "Paige was incredibly patient and understanding in our communications."
• "Paige's exceptional professionalism and dedication were evident in her prompt responses and willingness to go the extra mile to address any concerns or issues."
• "I dealt with Francesca most of the way through my tenancy and she has been brilliant, exceptional service throughout."
• "Any issues I've had have been sorted extremely quickly and without hesitation."
• "I would thoroughly recommend Parks based off of my experiences with these two to any tenants."

Cons:

• "The property was poorly maintained and neglected by the landlord and Parks did not care and did the bare minimum to rectify the situation."
• "No answers from them for weeks and this leads me to be thinking about actions I can take to be heard as a tenant..."
• "Avoid at all costs. In 15yrs of renting this has been the worst estate agents we've had."
• "Many small jobs throughout the tenancy - never done."
• "Communication is poor and inconsistent."
• "Used to be really good but now service poor."
• "They are snappy and rude over email and treat customers appalling."

Property Management

Pros:

• "The lettings team have found student tenants every single year and the property has only been empty for a few weeks between tenancies."
• "They were professional throughout and, even mid-lockdown, they were able to efficiently organise maintenance etc."
• "Our experience with Parks has been superb."
• "Paige Mulloy is currently my property manager at Parks, and while her experience with maintenance and contractual issues has been invaluable, I am more impressed by her proactive and innovative responses."
• "Everyone we have encountered from Parks has been very friendly."
• "It was reassuring to know that both Parks and Sid took any maintenance questions or issues I had as seriously as I did."
• "Their advice was invaluable - they know what they're talking about."

Cons:

• "On a superficial level everything looked great."
• "Communication was poor and when I did speak with my contact she didn't seem to know what she was talking about, let alone tell me what I needed to send to her."
• "We limped through a six-month tenancy feeling pretty miserable because all of our complaints were met with completely inadequate responses."
• "Their staff and so our property manager changed continuously without letting us know."
• "Parks also did nothing about the fact that the landlord appeared at our door with his keys with less than 24 hours notice given."
• "The state of the house on arrival was abysmal."
• "Never follow up on issues. Send emails and never get a reply."

Communication & Responsiveness

Pros:

• "I recommend Parks letting agency, perfect cooperation with Daniel Johnson and Jeremy Bell."
• "Definitely recommend them to anyone looking to rent in the Brighton area."
• "They are upfront about any issues and ALL costs involved (which I must say is one of the cheapest regarding agency fees that we have seen) which really puts your mind at ease - nothing hidden and no hidden costs!"
• "Had a great experience viewing a property with Amy from Parks."
• "The staff were amazing! Amy and Jeremy primarily were the members who were directly involved in our whole process and they were fantastic!"
• "I would like to give special thanks to Antony, Joanne, Seif and Thomas. They were always available to answer any questions I had in a fast and knowledgable manner."
• "What I appreciated the most about Parks was their genuine care for us as tenants. It's rare to find a letting agency that values their tenants as much as their landlords, but Parks is one of them."

Cons:

• "We were assured a landlord would accept our offer, paid substantial referencing fees up front 'to show we were serious' and, we were told, to act as a holding fee."
• "The general feeling one gets from Parks as a tenant is that once you are contracted to them, they represent the interests of their landlords and not much else."
• "Finally, from a human point of view don't expect to get any human decency or kindness."
• "We had to add about 2 or 3 pages of inventory to their original document when we moved in."
• "Finally, to top it all off we have just been told that the landlord has a damage report and parks are withholding our deposit."
• "Professionalism is not a thing and things like contract to be moved from first fixed 6 months to monthly rolling never respected for 3 years."
• "Then the crooks found reason after reason for not letting the property to us."