Premier Car Sales Ltd Reviews Summary

Customer Service

Pros:

• "Would differently use these guys again thank you very much for a top quality service."
• "Absolutely brilliant service! Taz was very helpful and informative, quick with replies on WhatsApp."
• "The staff at Premier Car Sales were all incredibly friendly, well spoken, honest and did not push in any way for a sale."
• "The service at premier cars was impeccable from start to finish."
• "Fantastic service from start to finish, short notice appointment arranged on a Sunday, car was then purchased on the Monday and delivered to me by Wednesday afternoon."
• "The staff were friendly and let me test drive. I felt there was no pressure to buy & they stayed open late for me."
• "The staff were extremely friendly and I received great service from them."

Cons:

• "Leave anything less than 5 stars be prepared for an aggressive response."
• "Not even 4 hours had passed since picking up the car when the engine light came on and the car started to shake."
• "They are withholding the deposit (contrary to what they have previously said) unless I go back there and get it refunded to my card in person."
• "I rang them I said please tell me trust about turan grey if any thing wrong with it tell me before I come, They said %100 no any problem with it, but when I went there the turbo had a problem and the heater problem with it and blue smoke come out in the exhaust, they completely liar I hope no body go there..just west a time."
• "They gave false advice when I picked up the vehicle regarding servicing of the car."
• "ABSOLUTELY UNPROFESSIONAL."
• "STEER CLEAR FROM THEM!"

Quality of Cars

Pros:

• "The car is just as expected, good quality and in very good condition."
• "The car is in good condition all-round."
• "They have good quality cars at a good price."
• "The car was immaculate and a fair price."
• "The car ran exceptionally well even though it was 9 years old."
• "Also it is 12 years old car, it is still drives perfectly. That's the Prius quality!"
• "The car was clean and in good condition exactly how they had described on the advert."

Cons:

• "There were a few minor issues with the car when I took it away, but they were fixed when I took the car back afterwards as promised."
• "On getting the car home found that the roof rail mounting points were corroded beyond use and all 4 tyres were over inflated by 10 psi."
• "This dealership sold a faulty car."
• "Update had car serviced nothing on advisory for mot how badly rotor disc were warped cost nearly £800 plus had to replace bonnet latch also."
• "I felt disheartened when the cars within my budget had a lot of miles on and were in very poor condition."
• "The car we bought was a 10'year old Ford Focus and it runs like new. It's exactly as described a very clean low mileage car."
• "The car itself was of good quality for the money I paid for it."

After-Sales Support

Pros:

• "No pressure at all, Honest, professional and followed up with me even after the sale."
• "They helped me get a cheaper quote on my insurance and also sorted my road tax for me."
• "Needed to update my experience as I can't help myself again appreciating what a wonderful service they provide, the air con was not working in my car, I realised after 3 months of buying the car, phone taufeeq pcsl and he sorted for me."
• "They sorted everything out, organised the repair at a local dealer and kept us fully informed throughout."
• "Also their warranty on every purchased car is spot on as i had a small problem with the car and i just gave them a call and it was fixed the same day."
• "After purchasing my car I had issues with rear wheel bearing. They sent me a new one, very friendly service."
• "Upon returning home there was a small fault with the light but Taz ordered the part and liaised with my local garage to organise the fix so I didn’t have to drive back to Preston."

Cons:

• "There were a few scratches on the car which were sorted same day and a tyre was replaced after an advisory on the MOT."
• "Realised spare key needed re syncing after driving my car away spoke to them and they have arranged for it to be done and not cost to me."
• "After purchasing I encountered some issues with the car and they gave me video calls to give me suggestions and follow ups and it's then solved."
• "Even after we bought the car home and had a query over a few in the car they again were more then helpful in resolving the matter."
• "Sold a car to this company through a third party vendor. It went smooth enough although they did try to reduce the offered price by £1000."
• "I would have liked to have known that."
• "The staff was very helpful. They also helped us with our finance which is not an easy process at all."