Address: Victoria Business Park, Waun-Lwyd, Ebbw Vale NP23 8AN, United Kingdom
Phone: +441495307185
Rating: 3.7
based on 225 reviews.
Customer Service
Pros:
"Friendly welcome and no waiting time shown to our seats."
"Credit must be given to Simon the barman, and a special thanks to Sean for his table service and entertainment."
"The last person who helped us was very nice and looked after us quite well."
"Staff are lovely and the food is just what you expect."
"Staff friendly 5*"
"The staff were very kind and gave the couple a complimentary bottle of prosecco."
"Staff were welcoming and attentive, dealing with any issues swiftly and with discretion!"
Cons:
"The so called manageress/supervisor has zero customer service skills and was argumentative."
"Absolutely shocking management who couldn’t care less!"
"Service is beyond slow, staff walk past at bar with no apologies I'll be with you now."
"Only gave in 1 star has it weren't an option to gave zero stars, I would never go back to this place if I had free food for a year, they are shocking."
"The service was lacking. I waited several minutes just to get seated."
"Service was absolutely terrible. Food came all different times."
"Refund eventually in the food but the lady dealing with the complaint lacked any customer service skills."
Food Quality
Pros:
"Nice food, think there is a new chef there now so menu has changed a bit especially the dessert which have changed for the better."
"The food for most of it was really well cooked and tasty."
"Lovely breakfast here today. Plenty of selection out and food was really nice. Amazing value and kids eat free!"
"Food was great."
"Just had a really nice Sunday lunch with my wife, a huge plateful of well cooked food that was tasty as hell."
"Food was served quickly and was well prepared."
"The food is wonderful."
Cons:
"Poor quality food all around."
"The standard of the meat was awful, they had run out of soup."
"The food is always late, cold or poorly cooked, with sloppy presentation."
"The food was over cooked chips was like concrete the steak we ordered rare but turned up medium or well done."
"The 'chefs' corner looked like a scene from a horror film. The chicken was so dry, rubbing two pieces together would have started a fire."
"Worst food we have ever had!"
"Food was poor, Frozen chips with green bits in."
Cleanliness
Pros:
"Great place to take the kids and relax for a while with some decent quality food especially decently priced and the kids can roam free in the great big play centre/area it's always clean and tidy and food is always spot on."
"Clean and comfortable seating."
"Really enjoyed our visit today. Felt very safe and protected all the time we were there staff very vigilant of people's whereabouts and looked after us very well we were served at our own tables with drinks and food."
Cons:
"Food is ok and reasonably priced, but the children's indoor play area is filthy and covered in bits of food."
"You could see that a lot of tables had not been cleared and cleaned for the next customer."
"Even the baby high chairs are stinking dirty."
"Had to ask for the table to be wiped, seats were stinking dirty."
"Most of the surfaces were sticky or greasy and urinal walls were urine soaked wood."
"The table's could do with regular cleaning, as they always appear grubby or sticky."
"Had a lovely stay at premier Inn. Breakfast at brewers fayre was awful. The dishes were dirty, there was hair in the fruit comport, the cooked breakfast was like warm with runny scrambled egg."
Value for Money
Pros:
"2 meals for £9 up until 6pm Monday to Friday you can't go far wrong."
"Great value for money. If you're looking for 5 star food, it's not for you, if you are looking for great food for the family, and Somewhere to keep your children happy, 100% recommended."
"Fabulous as ever had the 2 meals for £8.99 gammon and chips cooked exactly like I asked with well done/hard eggs. Value for money."
"The meals are fairly priced."
"Also it was £22 for the both of us including my pint of bitter."
"Food ok and good value for money."
"The two for 10 quid offer was great."
Cons:
"Ordered at the bar & got four over priced refillable drinks, lemonade tasted a bit strange, diet coke poured clear."
"Prices not a bargain but if you're looking for something convenient then go for it."
"Value for money NOT, paid over 45 pounds for 2 children's meals and 2 adult meals, food was disappointing."
"Quite expensive having to pay for the grandchildren to go in the play area onto which is very small."
"It was over priced rubbish."
"Then the food... service was slow, food was terrible & pretty basic, my girlfriends Turkey dinner was burnt & my beef pie barely had any filling."
"Overcharged, charged for 3 meals instead of 2."
Atmosphere
Pros:
"Nice place, have visited a few times, nice food, waiting times are sometimes long but that’s expected on busy days, great play house to keep the kids entertained while we wait for our food."
"The food was good but nothing amazing. The atmosphere was also quite pleasant."
"We were there around lunchtime on a weekday and it was relatively quiet which we liked."
"It is a nice place to eat and drink with family and friends."
"Great place for a family meal or as a couple for date night."
Cons:
"It just didn't feel like it used too, the happy family vibe wasn't there anymore."
"Not the best on this visit I'm not sure why it has changed but the food standards wasn't the best today no atmosphere there either."
"There was a time when it was packed at dinner time but now it's like a morgue. Overpriced drinks and lukewarm food leaving you still hungry."
"They have a Christmas tree but no music or atmosphere or staff its absolutely terrible in every possible way including the glowing gambling machines in the corner next to the bar & the lonely men drinking alone."
"Nice atmosphere but found it noisy with screening kids running around."