Enterprise Car Hire - London Stansted Airport Reviews Summary

Customer Service

Pros:

• "They dealt with our situation in a very swift and professional manner and got us on the road in less than 10 minutes."
• "Really excellent friendly, professional service."
• "Super quick returning of the car, friendly team."
• "Antonio and Nadim we're both very helpful in the checking and checking out process."
• "Had a very pleasant experience renting from Enterprise."
• "Always good with attentive staff."
• "A smart, intelligent young man called Dominic immediately dealt with me with a calm, polite, very efficient manner."

Cons:

• "Worst experience, insulting behaviour very disappointed."
• "Absolutely terrible customer service. I booked the car online, received a confirmation from them, only to be told at the desk that we'll have to wait for 2 hours because the car is not ready."
• "Service there is very poor.. was offered a car with noticeable damage on the metal bar holding the windscreen."
• "The first downside was that after having a minor problem with the car, Hertz didn't answer any phonecalls for 3 days."
• "Be forewarned, they'll mislead and lie just to make a few pounds more."
• "Horrible experience in 2 stores, one next to the other in Stansted Airport."
• "Arrived at service desk with an extremely rude woman behind it."

Vehicle Condition

Pros:

• "The vehicles have always been virtually brand new, in excellent condition and perfectly clean."
• "Brand new car with integrated satnav."
• "Brand new car and a full tank."
• "Car was spotless inside out."
• "The car was immaculate."
• "Car clean, in very good condition."
• "The cars are clean and in good conditions."

Cons:

• "The car wasn't clean and smelt foul when we hired it."
• "When I found the car in the parking it was a MPV (7-seater). I opened the door and there was a foul/mouldy smell."
• "The car had almost no battery so it was very difficult to start."
• "The car had a terrible animal smell and the fabric seats were heavily stained."
• "Even that wasn't clean inside as I found an empty can of coke inside the arm-rest probably left by the previous customer."
• "She gave a good car to her own people, and give me a rubbish car."
• "The cars are always dirty and with stains from the dirty rags they use to wipe their vehicles."

Accessibility & Convenience

Pros:

• "Quick easy and straight forward process if u have all the papers as per your online booking."
• "Its just 5 mins bus journey from airport and buses run at 15 min interval so had no issues."
• "Fast transfers to/from airport."
• "No queue on pickup, return was megafast."
• "Very smooth drop-off."
• "Lots of cars available."
• "Easy renting, easy return and 24/7 help!"

Cons:

• "Very far from the main terminal."
• "The village is away from the terminal with a shuttle bus every 10 minutes which would be a problem for travellers on a tight schedule."
• "Bus service from airport to village dreadful. Mini Bus every 10 min which is usually crowded."
• "The queue for Hertz here was long and slow moving."
• "Due to delay in flight arrival we were unable to collect vehicle prior to office closure time of 10pm."
• "Its not near the terminal, so you need to struggle onto a bus and take a short ride."
• "Just the usual issues with car rental where it take too long to pick up a car as they want to cross sell everything."