Europcar Reviews Summary

Customer Service

Pros:

• "Pickup at Stansted was great, customer service by Vivienne & Mark excellent."
• "Carlo was very easy to work with, and his customer service skills were exceptional."
• "Carlo has been super helpful, very friendly and professional."
• "The person who served me was very helpful, understood what I needed and found me a big car."
• "Yussef on the car rental desk was a thorough gentleman. Car hire is such a stressful experience with so many variables to go amiss. Yussef was kind, calm and dealt with each stage of the process with dignity and grace."
• "Excellent customer service from Roman and the branch manager."
• "The staff at Europcar were very helpful and friendly, especially Frances who helped me a lot and answered all my questions about everything."

Cons:

• "The customer service guy at least needs to learn that Europcar as a company is way better than how he has represented it. Extremely rude and bad customer service."
• "The price for the most arrogant Employee goes to: JACK!"
• "People there - including me - have waited almost 2.5 hours to pick up the car."
• "Would not recommend renting a car from Europcar at all. They do not follow what has been agreed upon. They are basically scammers and tries to get every pound they can get out of you."
• "Horrible customer service I have ever seen. That front desk guy should be asked to publicly apologise and fired from his position."
• "Customer service is appalling with mis information it was so bad I had to request to speak to a manager."
• "The staff were rude, aggressive and unhelpful."

Car Condition

Pros:

• "The car was new, clean inside, and was an excellent frugal smooth drive."
• "Cars have always been well equipped, clean and attractive choices."
• "The car was excellent and in good condition."
• "The car its self was great. Nothing fancy, I didn't pay for that. But it did the job and was very clean and no issues at all."
• "The car was nice and clean, the fuel tank was completely full ready for us."
• "The car we got was ideal for us and in good condition."
• "The car was basic a little bit old and with a small engine but good enough for an holiday trip."

Cons:

• "The first car that we signed a contract for did not have a working sat navigation."
• "They gave me car with 44600 Miles on clock and when I return it they said that car is OK."
• "Car smelt a bit funny, and handling not brilliant but it got the job done."
• "Our car was poorly maintained, not clean inside, numerous previous damage inside and out."
• "I got a car with severe body damage, no reduction on price or apology."
• "Car was in a terrible state and not roadworthy."
• "The first car they gave us the brakes were grinding I got 20 miles and had to take it back."

Pricing and Charges

Pros:

• "To be honest, I only chose this rental because of a 40% discount from easy yet (which meant 107£ for a whole week) and did not expect any service."
• "Return was in 5 mins and no extra was charged."
• "The charges were significantly less than the competitors and the car was clean and new."
• "I also find the deposit of 200£ very fair considering that the max excess was 1000£."
• "It definitely pays off to book your car in advance with doing all paperwork (driver's license, insurance package) on-line."
• "I had booked directly online with Europcar. When I checked in to collect my car the agent pointed out that I was eligible for a discount because I had travelled with Ryanair."
• "Thanks to Gabriel I had a great experience even got a nice upgrade for only 15 euro a day extra that suited my family."

Cons:

• "Europcar wanted to charge another £550!!!"
• "When I’ve called there they told me this fee was for the upgrade + extra insurance."
• "Had a car prebooked through Ryanair with associated insurance... when the invoice arrived for almost 3 TIMES the initial pre-paid cost - I was disgusted."
• "DO NOT USE THIS COMPANY. BEWARE OF HIDDEN CHARGES."
• "Absolute joke of a company, was misinformed over extra insurance costs."
• "Got an upgrade with an additional amount, however, 1 star less as premium station charges was not mentioned while giving the car and charged later, when it was not there in the initial booking."
• "A hire of £77 cost actually £151!"