Drivalia Car Hire Stansted Airport Reviews Summary

Customer Service

Pros:

• "Great service from sergio on arrival and car collection by Marius."
• "The staff I dealt with were professional."
• "Staff were friendly and polite."
• "Very good and profesional service from the staff and the car was perfect."
• "Arrived past midnight, but counter service was friendly and efficient."
• "Really pleased with the service."
• "The staff at Drivalia Car Hire at Stanstead Airport where Excellent Curtious and extremely helpful to me with all aspects of my booking."

Cons:

• "Customer service is so poor aswell and the guys attitude was horrible."
• "The Portuguese staff member was rude and unhelpful…."
• "The experience during returning of car is extremely bad as the staff was rude and judged the customer."
• "The guys are con artists!!"
• "I felt completely mistreated."
• "The staff are even short of basic manner, for your safe journey, keep away from this car rental company as far as possible."
• "One of the worst customer service."

Car Condition

Pros:

• "The cars are always top spec and immaculate clean and the staff very professional and courteous."
• "Also car spotless and very well clean."
• "Great quality car, less than 5,000 miles on the clock and great price!"
• "The car was spotless, went very well."
• "The car was excellent."
• "The cars that I have hired are clean and well presented."
• "Car was clean, hardly used."

Cons:

• "Once the car windows defrosted, I could see it had very dirty front and rear windscreens and there was NO WASHER FLUID."
• "The car was very dirty from outside and I couldn't tell if there was any existing damage."
• "The vehicle that was supplied had too many cosmetic damage and cleanliness issues."
• "The car we rented was in terrible condition. the passenger side mirror was smashed and held together with selotape."
• "The car I was given was filthy and half way through my rental started asking for an oil change."
• "Car was dirty and had a Coolant problem."
• "The car they provided had not even been washed."

Rental Process

Pros:

• "Quick collection of the car."
• "Everything went flawless from pick up to drop off."
• "Easy pickup and return."
• "The booking-in experience was quick and efficient, as was the return."
• "Picking up the car was smooth."
• "Quick and easy checkin and checkout."
• "Easy transfer from Stansted Airport."

Cons:

• "Return location at Heathrow was difficult to find; entrance was not well marked and appeared to be in a parking lot."
• "Booked through Ryanair, no directions to Easirent."
• "The address for the pickup was never provided, and the location of this rental was not with the regular car rentals at the airport resulting in a loss of 40-minutes trying to find it."
• "The check in process was far too long winded."
• "The pickup was like 10 miles away from the terminal."
• "It was also not clear where to wait for the return shuttle bus to the airport."
• "The Easirent desk is not in the Car hire Village so we wasted an hour going there."

Costs & Fees

Pros:

• "Kindly, they gave us an upgrade to the next size since that’s what was available with no extra charge."
• "The damage waiver was not expensive, and it helped since I suffered a minor fender bender."
• "For me they were still cheaper than any other car rental."
• "Bus shuttle to the airport worked well and the price was extremely competitive."
• "We got a great rate here, direct from Easirent's website, including full insurance and full-to-full fuel for less than everyone else wanted for the base deal."
• "The car was new, the price was reasonable."
• "All costs explained clearly."

Cons:

• "I was required to buy additional insurance for the price of the car rental."
• "I felt blackmailed into taking insurance - which was twice the cost of the car hire - rather than leave a £1,500 deposit on my credit card."
• "I also had to pay an extra 180 pounds because my card was a 'debit card', not a credit card."
• "Customers are forced to pay extra insurance fee with easirent, despite full insurance cover was booked through third party before."
• "Don't rent a car from this company! They force you to pay another 113 pounds for additional insurance if you don't pay they reserve 1500 pounds from your bank account."
• "Ridiculous deposit £1500, way more than any other car rental company."
• "They also charged me 700 euros penalty for parking fine."