Green Motion Car & Van Rental Stansted Airport Reviews Summary

Customer Service

Pros:

• "On arriving at the hut the guys were all very friendly and I was seen straight away by Tia."
• "The staff are really helpful and pleasant. Nothing is too much trouble and full details of where to pick up is provided in email correspondence."
• "Friendly staff especially Jodie who dealt with my booking."
• "The staff were really friendly."
• "Manager Shan went above and beyond the call of average run of the mill service with us today."
• "Very impressed with the service provided by Greenmotion at stansted."
• "Excellent service from Green Motion at Stansted airport - Abdul and Thomas were very helpful."

Cons:

• "Don’t go near this company. I will never rent from this company again."
• "The manager at Stansted lacks people skills, cannot communicate, was rude and unhelpful."
• "The staff were not just rude, but shockingly so, to the point of being threatening."
• "His tone was aggressive and unhelpful from the start."
• "One member of staff extremely rude."
• "They are quite rude and asking unreason questions."
• "The duty manager was also a rude, abrasive and incompetent individual who didn’t know how to handle customers."

Car Condition

Pros:

• "Once I had the car there was no issues and it was in a decent condition."
• "Received brand new fiat 500 (exactly what I booked and wanted)."
• "The fleet of vehicles is close to brand new, and they're always immaculately clean and in impeccable condition."
• "Car was upgraded and was in great condition and there was no quibbling about the condition of car on return."
• "The car was new and very clean."
• "The car was what we expected and it was in very good condition and the interior was very clean."
• "Nice new car with very little damage - and all was noted already on the damage report."

Cons:

• "Charged £185 for a small surface scuff to a wheel (pictured), which I’m not even sure I did."
• "Received a dirty car."
• "The Car provided was given to me knowing full well that the aircon did not work properly."
• "If you want to be ripped off then go ahead and hire from these guys."
• "The car (a VW Caddy) was clean and as spacious as I had hoped but unfortunately drove like a sloth."
• "I found this company, extremely rude and very unhelpful, first of all the car was very filthy, unclean and mud marks all over the interior."
• "The car was filthy and no visibility on the left wing mirror."

Rental Process

Pros:

• "Very fast and efficient."
• "The return process was equally efficient."
• "Service great. Fast and courteous."
• "Speedy, friendly, hassle-free rental with free shuttle service to and from airport."
• "Quick dropoff and return inspection done with customer present."
• "The rental was fast, articulate and professional."
• "The check-in was quick and friendly and the car was clean and pleasant to drive."

Cons:

• "I rented a car. I was forced to buy extra insurance."
• "Avoid this company at Stansted. It ended up being 4x more expensive than the amount I booked for."
• "Had to purchase premium insurance because I did not have a credit card."
• "Paperwork before pickup took quite a long time."
• "Tried to tell me I HAD to take their full insurance package because my MasterCard was debit and therefore not accepted for security deposit."
• "Massively excessive insurance deposit forcing me to pay extra to drop the insurance."
• "They demanded a credit card and a £2,500 deposit, on top of what we had already paid."

Value for Money

Pros:

• "We booked our hire car with this company and was given an upgrade to a bigger car at no extra cost to us."
• "Well impressed by this car rental company. Great value for money."
• "I paid less for an automatic transmission than several other companies wanted for a smaller car with manual transmission."
• "The price was very competitive."
• "Excellent value for money."
• "Great experience and very fair pricing."
• "Very satisfied with Green Motion. Check-in process was smooth, car was great, easy return process, professional staff."

Cons:

• "Scammy operation, try to get you to buy their insurance."
• "I think it’s really unfair, to rent me, a car with little scratch which you can barely see and then charge me £340 when I returned the car."
• "They have charged me €1500, which is a real robbery."
• "We were charged £160 for this scratch on the wheel."
• "Ended up paying over 500 euro in administration fees."
• "The entire rental seem to be much about extra fees as paying for full tank of fuel, full insurance, unlimited mileage."
• "We were charged £230 for a mark on the alloy wheel trim that we didn't do."