Mercedes-Benz Finance Reviews Summary

Customer Service

Pros:

• "The company commented on the excellent condition of the vehicle and took it away with no issues."
• "Had fantastic pre-sale service from RGW Vehicle Contracts."
• "the last advisor she was great."
• "I eat my words. I got a call this morning and thankfully it seems Mercedes Finance are eager to help me after all."

Cons:

• "Absolutely shocking customer service!"
• "I have received THREE texts from MB-Finance asking me to call. I have tried calling and EVERY time the wait time is over 50mins, before the phone just cuts off."
• "Just spoke to Stephanie at Customer Service. Extremely rude."
• "Trying to speak to anyone is difficult as you can never reach them."
• "You are caller number 21 and we will answer in 30 mins!!"
• "Terrible. After trying nearly 10 times to speak to their customer services re end of contract options etc to extend perhaps I give up."
• "This is appalling."

Financial Handling

Pros:

• "I eat my words. I got a call this morning and thankfully it seems Mercedes Finance are eager to help me after all."

Cons:

• "Personal bank account compromised, AGAIN you have taken a debit from my personal account rather than the business MASSIVE GDPR BREACH."
• "A payment was accepted and debited from my bank to Mercedes Finance, but Daimler Chrysler (Mercedes Finance) tried to take several subsequent payments denying the first payment was 'received by their bank'!"
• "MBF are trying to charge me over £500 too much for the return of my lease car."
• "Trying to charge me for 2 tyres on return of a lease car that was perfect."
• "It took them 4 weeks from me returning the vehicle to assess it and send me a bill for alleged damage and a lost key."
• "We was told to carry on making our monthly payments as we have a contract to fulfil with Mercedes Benz Finance and we would be refunded at a later date for the whole time we was without the car."
• "I’ve bought the car on finance and I crashed it so they took 1 extra payment and asked for my money back but they said not even they had fully amount for the car."

Vehicle Condition and Return

Pros:

• "The car itself was great to drive (C220D)."

Cons:

• "I had the car valeted before return and there were no scratches but in the month they had it before they assessed and sent a report apparently 2 appeared."
• "BCA then inspect the van at their site after 7 days and driving it over 300miles and reported scratches and rim damage that wasn't there and blame me."
• "If you do choose to hand back the car after the agreement they charge thousands in damages which don’t even exist."
• "I will never drive another Mercedes again as a result - I strongly advise that no one else does either!"
• "If this is the way you treat loyal customers this is the last MB I will EVER drive."
• "I got a new GLE 2020 brand new, I’ve had so many issues with it and every time I’ve been told it’s fixed, I have another issue."
• "The entire process, from delivery, service and handback was abysmal."

Company Integrity

Pros:

• "I eat my words. I got a call this morning and thankfully it seems Mercedes Finance are eager to help me after all."

Cons:

• "the most disgusting, dishonest company i have ever come across."
• "NEVER EVER will i be using or recommending Mercedes Benz finance to anyone."
• "Absolutely pathetic."
• "Shocking from start to finish, cannot wait until next month so I can terminate my agreement with MB / Smart."
• "Dreadful company, impossible to contact, won't tell the truth, rip off extras added to final settlement bill."
• "INCOMPETENT, INEFFICIENT, NEGLIGENT AND RUDE!"
• "These guys aren't BVRLA members. Been such a headache, these people let others drive your car after it's been collected and before inspection is due."