"Definitely it’s 5 star for Haarts. Excellent Customer service from Chris Richards and Ryan."
"Ryan hurl has been dealing with my application for tenancy and I've found him to be warm, responsive, clear and concise in his explanations and truly professional."
"She was also very responsive to emails which is great."
"Ryan Tift Haart Senior Negotiator was amazing, can’t thank him enough for the support."
"More recently, Richard rang me about renewing the tenancy of my flat and a short time later rang with an update to tell me that it had all been sorted."
"Let’s give a big round of applause for Ryan Hurl who is very responsive and has impressed me with his professional services and quick responses."
"I definitely use Haat and highly recommend, many thanks to Tom and Ryan."
Cons:
"After two years of renting with Haart, I honestly think it’s a shambles they are still operating."
"Tenants should avoid them for obvious reasons - you don't get no service for your money and landlords as well, as your houses will NOT be looked after by them - even you authorise repairs to be done."
"The haart 24 hour maintenance was not responsive when needed in the evening, so it took a couple days to get the problem sorted."
"Multiple failed attempts at contacting them via phone or email. Haart are completely unresponsive."
"I felt cheated and wanna remember this experience, not going recommend them to anyone. Selfish and unprofessional people."
"Considering the fee they are taking to 'manage' said property is quite high. The actual management they do is completely non-existent."
Professionalism
Pros:
"This Estate and letting agent is very blessed to have such a skilled, professional, understanding, helpful individual working for their company."
"I've had a fantastic experience with Haart so far, and especially their Negotiator - Megan Jarrett. She's been friendly, proactive and responsive throughout the letting process and kept us at the top of her priority list once she knew our requirements, which really showcased their loyalty to their clients."
"Harry is patient, enthusiastic, and helping me in every way he can."
"Pratik showed us 2 properties last week and we were very impressed with his knowledge and helpfulness."
"Megan has gone above and beyond in supporting us find a rental property two weeks before a new job starting."
"I have been very impressed by the proactive service and attention to detail provided by Sabrina at the Milton Keynes office."
"Chloay exhibits truly role-model behaviour and is to be commended for her attitude."
Cons:
"I arrived half an hour earlier to find the property and have a look around. The address they sent me, was nowhere to find (Google Maps showed somewhere in the middle of the motorways!!) I contacted them to ask if Megan could ring me and send me the correct address, they said she would contact me soon. I waited 1 hour and now one contacted me!! Disappointing and unprofessional!"
"Speaking to our lovely landlady, she’s being fined for missing door safety inspections, despite her asking Haart to organise this asap (she lives abroad)."
"Recently I have encountered numerous problems getting hold of the HAART Management Team in Milton Keynes. There was a period of almost 6 months where I was not able to speak to anyone on the team about important issues related to my property."
"Ever since we moved in, complained about maintenance issues through the portal provided but no one has responded up till now."
"If Deana was not in, it felt as if my queries were not picked up as promptly as they would be with her."
"Originally had a positive review the week of signing for Haart's services. Since then, my experience has gone down hill and met with continuous unresponsiveness."
"Absolutely disgusting service. Have been renting with them for the last two and a half years, and that is how long we've been waiting for maintenance issues to be sorted."
Efficiency
Pros:
"Every one of my phone calls was answered and my questions was answered."
"A fast and professional service."
"Chris also follow up with the tenant and me very closely towards letting completion."
"Ryan Hurl is doing his job perfectly well, very professionally and I always got responses from Ryan in the shortest time."
"Chris was quick to contact me to arrange a replacement with the landlord."
"HAART MK achieved a very good rental within 2-3 days of advertising and from first viewing itself."
"Very fast turn-round from taking photos to the selling of my property."
Cons:
"AS a landlord you might want to know that although they charge quite a lot of money for managing your property, when you asked for a builder’s quote, their quote will be almost 2.5 times more than usual quote."
"They respond quick when one is about to rent the apartment but when there is an issue, they will not respond."
"I would like to recommend them to other potential landlords." (This is listed as a con due to the context of the sentence in the original review indicating dissatisfaction.)
"Being retired and not very computer literate it's hard work for us."
"My view about Haart as a company had changed because when I moved into my house the previous manager was not taking anything seriously."
"I would NEVER recommend haart to anyone as they are such an unreliable, unprofessional and disappointing poor excuse for a management company or estate agents."
"This is being the worst experience I've ever had with an Agengy like Haart Milton Keynes."