Cauldwell Property Services Reviews Summary

Customer Service

Pros:

• "The communication has been perfect."
• "They were quick in responding to emails and calls."
• "Our agent Magdalena was very helpful and always available to answer any questions regarding the purchase."
• "Even when there are issues beyond their control they are good with communication and updating you."
• "Our property manager, Lumina, is super nice and always answers my questions no matter how small :-)"
• "Professional! Efficient! Helpful!"
• "Fully responsive, communicative, excellent organisation and booking trades."

Cons:

• "Poor communication, lost trust due to three appointments canceled with one no notice at all and lies."
• "The worst lettings agency I've ever dealth with. Please be careful with them, I certainly don't suggest to have any business with them."
• "I did not find them to be customer focused, the quality of communication was poor and they needed to be chased on too many occasions."
• "Tried to Rent through them for a while and Supposedly my partner and I were on their list for around 2 months….neither of us ever received a call back to any enquiry after being assured we would be notified of properties."
• "Rented through them, Except for the professionalism of DINO nothing was as close, very bad experience with after sales services."
• "Never again will I rent through Claudwell-MK."
• "Seriously Disappointing!! Booked three separate appointments re three different properties. First two were cancelled with the reason that property is gone, the third one was never even cancelled, on the day of viewing, upon arrival Cauldwell representative never show up on site."

Staff and Management

Pros:

• "I can't fault their knowledge and everyone I spoke to was simply lovely."
• "One thing I especially like, is that Cauldwell's retain their staff so you are always dealing with the same people, year in year out."
• "Especially thanks to Krisztina who is very hard working, helpful, responsive, detail minded and care."
• "We'd like to give a special thank you to Dino, Krisztina and Susie."
• "Special thanks to Krisztina, Marc, Leah, and the rest of Caudwell family for making this journey a success."
• "I would like to specially thank Susie for her support and professionalism."
• "A special thank you to Lumina for her support over the years, an real asset to the company who's always prepared to go above and beyond."

Cons:

• "Seems the management doesnt want to take a bad review over google and want to defend themselves with any fake responses possible."
• "They just don't care about maintenance the list is endless to mention here."
• "Pathetic services, an agency should be someone to help around people and when i spoke to Jasbir seems like there was no hospitality in my dialogue with her."
• "Property was not painted, they have agreed to do, but now it’s 3 months- no action."
• "Tiles in the bathroom walls are coming off. They promised to repair. Not happening anything for last 3 months."
• "The property didn’t have Hot water. They took more than a month to get this repaired."
• "I do not appreciate your rude response but it is not surprising due to your poor overall customer service."

Reliability and Efficiency

Pros:

• "I am particularly pleased as to how repairs get resolved very quickly - most on the day they are phoned in by the tenant thus keeping the tenant happy and hopefully they will stay longer!"
• "We appreciate the ability to sort out any issues quickly!"
• "Thank you Cauldwell for an amazing service! Especially a massive thank you to Dino, who found a perfect home for us and was extremely nice, very helpful, very professional throughout all the process!!!"
• "We are so pleased with our new home. Thank you so much."
• "Cauldwells acted swiftly efficiently in obtaining instructions recording details and marketing the property."
• "The team have been prompt in bringing those issues to my attention and have helpfully arranged for contractors to tend to the matters quickly."
• "Recently had a boiler and heating issue which was sorted same day by Lumina which was great."

Cons:

• "We waited outside the building trying to call the apartment from the building intercom but no response."
• "10 minutes before we were due to arrive I had a call from Caldwell Property Services to say that the agent had been pulled in to work and we would not be able to go ahead with the viewing."
• "3 days without heating, no hot water and a boiler dripping, 0 call backs 0 help when per law should be fixed in 24hrs."
• "The day I went to property, there was no electricity for 2 days."