Leaders Milton Keynes Reviews Summary

Customer Service

Pros:

• "Extremely hard working and efficient guys working there."
• "Bailey was our letting agent, and he is fantastic."
• "Angel White from Leaders Estate Agent provided exceptional service."
• "Bailey Bedborough who’s knowledge and customer service were impeccable."
• "Miss Laureen did support really admirable absolutely phenomenal."
• "Zain sari has been an amazing and efficient agent."
• "Chloe has been absolutely amazing!! She’s sorted everything out quickly and efficiently."
• "Lauren Goodyer for her friendly and excellent services provided in renting a property out."

Cons:

• "DO NOT USE THIS COMPANY. I had a property rented out in Milton Keynes with Leaders as the property managers."
• "Poor services, made an appointment for visiting a letting property with this agency at 17:30. we arrived there at around 17:15. Received a call from this agency at 17:30 and told us this property already not available!"
• "Genuinely the worst service and group of people I’ve ever dealt with."
• "Poor customer service and really unprofessional. I have rented an apartment through this letting agents in Milton Keynes Hub and the property is undergoing construction work for a year."
• "Don't touch with a barge pole. Not open for viewing on weekend so got me to get my husband to take time off work for a viewing."
• "Lady on the phone was rude over me being self employed, said they'd phone me back twice and never did."

Property Management

Pros:

• "Angel White at Leaders was very helpful in finding and venting tenants."
• "Recently purchased through Leaders (MK) as a first time buyer I was both anxious and nervous however Lauren's professionalism, knowledge and want to go the extra mile made the whole experience a lot less stressful."
• "The team of Matt, Lauren, Abbi and Chloe are ABSOLUTELY BRILLIANT, I cannot fault them in any way."
• "I cannot thank the Lenwell team enough for all their help and support! Kelsy has been great helping me find the right family home and making it all easy and smooth within days!"

Cons:

• "During this time, I also put the property on the market using the sales side of Leaders. 3 months after the end of tenancy, with the property still on the market, I visited the now vacant flat to do a final clean and paint, meeting the sales representative to collect the keys from the tenants from him."
• "It was at this point I realised that leaders never had the keys from the tenant returned to them."
• "The Lettings team at Leaders is very efficient. But that’s where their efficiency ends, once your tenancy is agreed, their property management team takes over."
• "Over the last 10 months of our Tenancy with them, we haven’t had a moment of peace."

Rental Process

Pros:

• "My move was a little complicated but was handled quickly and professionally--the whole team really helped set my mind at ease."
• "Being brand new to my current area made it especially difficult, so I did have several questions; and all staff members were always and promptly available to answer to all my queries."
• "Leaders exceed my expectation as it related to Renting/Letting a property."
• "Denni at the Milton Keynes team was excellent. She guided and helped me through the whole process from my application to collecting my keys for the property which made it totally stress free."

Cons:

• "We have been told by the agent that the landlord said its ok, he will do everything when he’s coming back from holiday."
• "In this entire time(2 weeks) we kept calling and sending emails because they didn’t update us, they just wanted us to sign the contract."
• "UPDATE Lenwell's were fantastic. Leaders however since they have taken over is rubbish !"
• "I’ve been renting a property via Lenwell’s for the last year and after renting the last 13 years can say they have been my best experience thus far!"

Communication

Pros:

• "Angel's exceptional communication skills, dedication to her work and understanding of our needs, ensured a seamless experience."
• "Lauren and Zain were especially helpful and made my moving-in experience quick and smooth."
• "Leaders will be the first stop whenever I choose to purchase a property in the UK."
• "I cannot explain how grateful I am to have met Chloe. She is so swift with response and makes every stage of the process seamless."

Cons:

• "3 months later, there is still a set of unaccounted keys and this is not resolved. Correspondence throughout has been slow and I have had multiple emails unanswered."
• "I am so mad and upset after our conversation today. Total lack of accountability."
• "We will be seeking legal advice and will be taking this further."
• "I've had dozens of calls, they say they phone me back, alas, still not received even one call from them."