MDFS Mortgages Reviews Summary

Professionalism and Expertise

Pros:

• "Selling & buying a property is stressful enough, but honestly the speed at which Bill was able to get my mortgage it’s unbelievable."
• "Bill went above and beyond making sure I understood how mortgages worked and also in securing the best rate for me."
• "Bill from MDFS Mortgages has been exceptionally fantastic with advice and support with securing a mortgage."
• "Bill helped us navigate all of the complexities of volatile interest rates, and gave us clear, reassuring guidance throughout the process."
• "Terry was great to work with. My situation wasn't a straightforward one but he was very adept at advising me and helping me find a way forward."
• "As a first time buyer, Bill has been an absolute dream. He is highly knowledgeable and generous with his time."
• "Bill was constantly on hand to offer as much or as little help as necessary throughout the house buying process."
• "I was recommended to Massey Divall by a friend in the property sector. Terry was fantastic in advising me what sort of deal was achievable."

Cons:

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Customer Service and Support

Pros:

• "Always generous with his time offering advice and answering questions!"
• "Bill was always incredibly quick to respond over email and available to chat things through over the phone whenever I needed it."
• "Bill was an absolute pleasure to work with throughout the whole buying process."
• "My husband and I were first-time buyers and had very little understanding of how mortgages worked. Bill was extremely helpful and patient."
• "Terry was very knowledgeable and filled us with a lot of confidence at a time when there was turmoil within the industry."
• "We're first-time buyers so very new to the house buying process. MDFS Mortgages were recommended to us by our friend and we're so glad we started working with them."
• "Bill went above and beyond for us and was a great support through all the house-buying steps."
• "Bill was great, I can't recommend him enough. Very professional. He put me at ease and explained everything clearly."

Cons:

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Responsiveness and Availability

Pros:

• "He's very responsive to emails and offers friendly and helpful support."
• "Terry was always at the end of the phone when we had questions or worries about rising interest rates."
• "Bill was fantastic throughout the process. Always on the end of the phone and happy to help."
• "Bill was fantastic - answered all our questions, was always available and we managed to get a great rate through him."
• "Terry has organised three mortgages for us over the years and every time he has been friendly, quick and efficient."
• "Terry was extremely helpful, knowledgeable and professional and completed the process efficiently from start to release of funds within just 17 days."
• "Terry guided us expertly through the process. He was invaluable in dealing with the complexities that arose and was always available to answer our questions."
• "Bill Divall was my advisor and he went above and beyond to get the best deal for me. His communication throughout the process was faultless."

Cons:

• "Reason for not giving 5 stars is because there was not much follow up or communication towards the end of the process."

Financial Benefits and Savings

Pros:

• "On more than one occasion he has saved me money by being proactive and contacting me."
• "He gave us great advice on how long to fix our mortgage for, which given the current economy and interest rates, will have saved us a significant amount of money."
• "Great service, really helpful and always available to help explain things and just help in general. Has recently saved me thousands of pounds by being proactive."
• "I was so confused as it's our first home buy and everything was so overwhelming. Bill recalculated the best interest rate and managed to save us almost 1.5k with Nationwide."
• "Bill was a fantastic broker, really helpful talking us through the process as first time buyers and always very helpful answering our (many!) questions."
• "Bill was constantly on hand to offer as much or as little help as necessary throughout the house buying process; often going above and beyond."
• "Terry very quickly understood our needs and preferences - explained all options and comparisons in detail but with clarity."
• "I had a very positive experience remortgaging with Terry. He was clear prompt and above all professional and nothing was too much trouble."

Cons:

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