Mortgage Advice Bureau Reviews Summary

Customer Service

Pros:

• "The entire team handled everything brilliantly and so quickly. They make the process so easy and hassle-free."
• "Very professional and extremely excellent customer experience!"
• "They made the whole process smooth and easy, and were always on hand to explain the more complicated aspects."
• "The service delivered by Emma Holmes and Lucy Hodds was extremely professional as they used consistent customer service throughout the entire process."
• "Everyone at the Mortgage Advice Bureau have been so helpful and supportive throughout the whole process."
• "Stephen and the team there... absolutely went the extra mile."
• "Fantastic service from Day 1. Very Impressed with Emma Holmes- Emma found an amazing deal and explained everything every step of the way."

Cons:

• "Had a nightmare with our Mortgage Company so we called on the help of Tom, he was brilliant."

Advisor Expertise

Pros:

• "Dennis is an excellent mortgage adviser and went out his way to help me with each step."
• "Professional and attentive service, really knowledgeable advisers, with access to full ranges of products."
• "Our mortgage advisor walked us through all the options."
• "He recommends products purely that are best for us and our situation, not just for now but for the future."
• "Thomas is a very professional and extremely knowledgeable adviser."
• "Stephen patiently and clearly explaining my options each step of the way."
• "Stephen Alger was able to explain my options clearly and took the time to understand my requirements."

Cons:

• "He didn't give up when I was rejected by a company and put me in touch with a specific broker with better market access at no extra cost."

Communication

Pros:

• "Cannot thank Thomas Burridge enough he is always at the end of the phone for advice, dealt with our mortgage quickly and efficiently."
• "He was always responsive and extremely kind."
• "Always great service, guided me through my new house purchase, will give friendly, honest advice."
• "Would rather call me up rather than by email which I loved that personal communication."
• "Excellent communication and immediate responses to any questions I had."
• "He quickly replied to any questions and with honesty and efficiency throughout."
• "Email responses almost immediately, no matter what day or time (or holiday)."

Cons:

• "I have never once had to chase an enquiry and Jon has kept me up to date and informed throughout the process."