Hamptons Estate Agents Epsom and Banstead Reviews Summary

Customer Service

Pros:

• "Becky and Christine have been great and knowledgeable when showing viewers round the house."
• "The entire team is both pleasant and professional to deal with and communication has been excellent throughout."
• "The visiting and sales team were always helpful, friendly and professional throughout and a pleasure to deal with."
• "All the staff were really helpful and accommodating."
• "Leon in particular was always very quick to pick up the phone and/or return our calls."
• "All agents are very friendly, professional and responsive."
• "The back office team helping to push through the transactions were invaluable and they communicated well with us throughout."

Cons:

• "Good updates through viewings but in closure, we felt, we could have been more informed."
• "As a buyer through Hamptons we did find that we needed to be pushing them for communication and was not helped by the unexpected and sudden changes in staffing and contacts there."
• "Their handling of the purchase at the end just added stress to an already stressful situation."
• "The international estate agents didn't have a clue how to handle international clients; they were more concerned with bullying us into doing the work, rather than doing the work themselves."
• "The actual sale took much longer than I expected but much of that was out of Hamptons' hands."

Professionalism

Pros:

• "The team at Hamptons were extremely helpful throughout the sale process and arranged viewings very quickly, achieving interested sellers the first viewing morning, resulting in offers for our consideration."
• "They were so much more proactive in getting people in to view and seemed to have a real feel for the sort of buyer who would be attracted to the property."
• "Leon and Eric displayed exceptional professionalism, knowledge, and dedication from the get-go."
• "They were thoroughly professional, courteous, friendly and straightforward throughout and were a pleasure to deal with."
• "The sales team are a steady pair of hands advising you on the market and how best to extract value."
• "Their expertise and genuine care for our needs were evident."
• "The service we received from everyone at Hamptons who were instructed to sell our house was at all times considered, knowledgeable and thoroughly professional."

Cons:

• "Compared to other agents we've used in the past (Savills) they're by far the worst."

Efficiency

Pros:

• "Very proactive, as we had the StampDuty deadline to meet."
• "Thank you all for such a swift and hassle-free transaction!"
• "We had high quality viewings, resulting in very strong bids at the end and sold over the asking price."
• "CREATED A SUPERB PHOTO BROCHURE AND PRODUCED 14 VIEWINGS IN TWO WEEKS GUIDED BY THEIR 1ST CLASS STAFF"
• "I just liked the 'can do' approach, especially where Becky offered and literally ran contracts between 3 location to get the deal done."
• "We are confident we achieved an optimal price and were reassured throughout the process that Hamptons were making the necessary checks to ensure the sale went smoothly."
• "The team were efficient and communicative, providing a good service from beginning to end."

Cons:

• "The previous local agent lost interest when things went quiet so we switched to Hamptons."

Support

Pros:

• "I would have given up many times had it not been for Leon and the marvellous team at Hamptons. Their advice has always been calm and measured and throughout the long process they have been encouraging, supportive and always positive."
• "Although it wasn’t quite the smooth transition she had hoped, this was at no fault of the team who worked tirelessly to push the sale through."
• "Leon and the team were wonderful....Becky, in particular was a star... and worked really hard to find us a buyer for our home."
• "The entire team was incredibly supportive throughout our property purchase journey."
• "Their guidance and assistance were invaluable, making the entire process seamless and stress-free."
• "I felt in very good hands during a pretty stressful time."
• "Leon and Becky were great throughout the process and helped enable things to progress smoothly and quickly at what can be a stressful time for all."

Cons:

• "The service was very personable and not just another property sell to get their commission."