The Personal Agent Stoneleigh and Ewell Reviews Summary

Team Performance and Professionalism

Pros:

• "A proactive team who go above and beyond to achieve the best for their client."
• "Excellent communication throughout, so you know what is going on at every stage."
• "All the team are friendly, but professional."
• "Dan Bennett who oversaw our move was absolutely exceptional, always available, extremely professional."
• "Very professional and helpful throughout the whole house purchase process."
• "The team were superb across the board."
• "What a great team and all very professional and friendly."
• "The Personal Agent have been nothing but courteous and professional from day one."

Cons:

• "Initially, I was pleased with the way things progressed with the sale of the property, but during this time, I found the communication with The Personal Agent somewhat lacking."
• "Extremely rude and arrogant agency manager Ben."
• "Some of the friendlier and more engaging estate agents we have come across when looking to buy a property."
• "These guys are very dishonest and never tell the truth."

Customer Support and Responsiveness

Pros:

• "Paul made sure to respond to queries quickly and keep things ticking along at a steady rate."
• "Any requests/questions we had were always answered in a quick manner!"
• "John was super helpful throughout our clients purchase, he was always there to lend us a helping hand."
• "The Personal Agent have been excellent throughout the selling of our house."
• "Cat took over as contact for sales support once we had our offer accepted. She was on the ball the whole time, keeping us informed."
• "Paul from the Stoneleigh office really helped when desperately trying to find a chain free house within my budget."
• "John Ramsay, from the stoneleigh branch, was in particular, very attentive to our needs and preferences."
• "Paul from Personal Agent in Stoneleigh, with his professionalism, knowledge, kindness and patience is helping us to find the right property."

Cons:

• "I found the communication with The Personal Agent somewhat lacking."
• "Extremely rude and arrogant agency manager Ben."
• "I was made to feel at ease and was reassured everything would be strait forward and that I would be supported through the change."
• "These guys are very dishonest and never tell the truth."

Expertise and Knowledge

Pros:

• "Special shout out to Dan and Frank, whose knowledge and expertise really shined through."
• "Our estate agent Paul was incredibly knowledgeable, patient, and supportive."
• "Andrew was very knowledgeable about the local area."
• "Daniel went above and beyond in his role, ensured that I had everything in place and was very professional."
• "Paul’s colleague John also managed a positive introduction through conducting the viewings. He is credible and offers deep knowledge of the local area."
• "I also think Personal Agent are very fair when it comes to 'best and finals', having had the horrible experience of being gazumped when dealing with another agency this is really important to me!"
• "As first-time-buyers it often felt like the other local agents didn’t want to spend much time with us or put in the effort to talk us through our options. Personal agent couldn’t have helped us more!"
• "Dan from The Personal Agent Stoneleigh was so helpful guiding us through the daunting process of buying our first house."

Cons:

• "The agent John Ramsay from the Stoneleigh office reassured me that my offer was accepted and no one else would see the property, this was a complete lie."
• "John specifically said this would be a great buy to let investment before I walked in the viewing."
• "John lied to us saying someone offered much more than our offer and just saw the house was sold for less what we offered."
• "I believe they have their people and lie to Sellers regarding the offers and don't pass all offers to the seller only the low offers from their people and properly getting something under the table."