The Cairds Estate Agents Epsom Reviews Summary

Professionalism

Pros:

• "Kayleigh McHugh Incredible experience from the first conversation… Very professional in the personalized treatment received by everyone."
• "Jennifer and Stephen worked efficiently and expertly in tandem to provide a truly personalised experience."
• "Excellent service from Cairds. Dealt with Paul Milsom who was always professional and kept me informed of the progress of my move regularly."
• "Quick, responsive, professional, focussed and most of all they delivered - they sold our house within three weeks."
• "Since first contact to getting an offer accepted with them, Cairds Epsom provided an excellent and professional support."
• "They were professional, helpful and friendly throughout the process."
• "I've found them to be professional and very helpful."

Cons:

• "We had one of the worst renting experiences with Cairds... they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent it."
• "The staff at Cairds were polite but at times the right hand didn't know what the left was doing and I think my partner had more to do in selling the flat than Cairds."
• "Some items of concern were not picked up in the inventory."
• "Cairds especially like to grab onto vulnerable tenants who they think won’t complain."
• "Maintenance costs seem high, in some cases exceptionally so if organised by Cairds, so I end up sorting most of this out myself."
• "They still without warning decided they were going to stop monies from our deposit for a make believe THIRD clean."
• "Cairds do not adhere to their own contract & do not live up to their end of the bargain."

Communication

Pros:

• "Good communication between the landlord and making any request matter!"
• "Millie always got back to me promptly, patiently, and helpfully."
• "They were great at pushing the solicitors and chained estate agents in getting the exchange completed as quick as possible."
• "Really great working with them and always available to give updates throughout the process, very reassuring."
• "Every time I spoke to the office, every member of staff was aware and up to speed on the transaction."
• "They informed me every step of the way, they are very responsive either by phone or email."
• "Communication was brilliant and we always received quick and regular updates throughout the whole purchase."

Cons:

• "We got an offer fairly quickly but was a bit confused who was handling our sale at this point."
• "Upon moving in, we was promised a professional clean, we never received one, the flat was disgusting with things broken."
• "Sometimes emails/communication can be less professional than other times."
• "If you are going to be a tenant in one of their properties, be AWARE, they are vultures and have no customer service and awareness of contract law."
• "Awful experience with the owner of this place. Tried to pressure elderly relatives into selling their very sought after house with him as opposed to other agents."
• "She gave us false information (telling us that we would not be able to get the mortgage which was completely untrue), which made us have to speak with our mortgage provider direct instead, causing us increased stress during the process which could have been completely avoided."
• "The flat we rented wasn’t ventilated properly with no air vent and drafty windows causing mould to grow throughout the building over the period of our year stay."

Customer Service

Pros:

• "The Cairds team were fantastic throughout the whole process."
• "Jade and Millie were both super fast to respond to queries and really understood our needs."
• "They were courteous and responsive throughout the sale process."
• "They accompanied us through the hole process in a very professional and warm way."
• "I always received and receiving excellent service from them especially Millie and Jade."
• "Cairds were brilliant throughout."
• "I'd certainly recommend Cairds to landlords interesting in letting in the Epsom area."

Cons:

• "Rubbish service & will NEVER be using them again. We are so glad to be gone and not forced to pay a penny more towards that horrible land lady."
• "We don't feel the inspections are thorough enough and even though fully managed and trusting the agent to protect your interests, we were concerned with how the tenants were using the property."
• "Cairds blind sided us too & we ended up spending our own money to resolve the problems as the agency and the landlord was no help at all."
• "The fees I was charged by Cairds for selling my flat came to £6 400 pounds... there is no way that this sort of fee can be justified."
• "I will never pay the exorbitant Estate Agents fees again, as they say in the mini cab trade, I hope they get Ubered."