Leaders Letting & Estate Agents Epsom Reviews Summary

Efficiency

Pros:

• "The whole process was quick, simple, efficient, streamlined."
• "They streamlined the referencing process and even negotiated moving our rent due date to help better fit our financial needs."
• "Very quick to respond, give their professional opinion and help guide through the overly-complicated purchase cycle."
• "Great communication from Oliver & Sophie throughout. Quick to respond to quires & always easy to get hold of, which made the process as stress free as possible."
• "Responsive informative and supportive team all along the process. Airtight, professional tenancy agreement."
• "Brilliant support and communication from viewing to moving in, especially Jessica who was always able to make time to answer my questions and check that everything was on track."
• "Can't rate the team highly enough, at every step they've been efficient and communicative."

Cons:

• "Problems in the past with inefficiency but current lettings/management team seem to have corrected them."
• "Poor handling of issues, lack of attention to detail, terrible communication, unresponsive."
• "The process was fairly easy and comms fairly good throughout the initial rental process, but it's been fairly patchy since moving in."
• "I called and enquired numerous times about a property and no-one came back to me regarding a viewing despite me following up on various different platforms."
• "Poor communication, no pro active call backs on tenancy, work not done or late, agreement only arrived day before move in date, made a stressful situation worse."
• "It looks like they lied to us, never mentioned it was a bidding war and no mention of the landlord not being happy with a guarantor if needed, they made an already stressful situation even more stressful."
• "One thing that was annoying was that they shared our details with energy and insurance providers... who made several hassling calls even 2 years after signing and a year after leaving."

Professionalism

Pros:

• "Your team has been incredibly professional and knowledgeable throughout the entire process."
• "Sophie Gibbs over the past year... takes a very positive 'can-do' attitude towards both landlord and tenant."
• "Leaders Epsom branch was truly a great help for us, especially Meg who accommodated us from the viewing till the documents needed for our tenancy."
• "Sophie and Sinead were an incredible help in the move (and house showing) process, always reachable and going more than the extra mile on sign in day - worth all five stars."
• "After dealing with David and Will for the duration of our house purchase I found them to be very professional."
• "Sophie has been absolutely brilliant. Very efficient, quick to respond, professional and friendly."
• "I have found all staff to be very helpful and friendly."

Cons:

• "Unfortunately I wouldn't use leaders in Epsom again as when we were viewing a property was given the wrong information."
• "I will not be recommending Leaders to anyone."
• "Wouldn't ever use Leaders again."
• "Absolutely ridiculous that the reference agency only takes one income into consideration."
• "These are some of the rudest people I have EVER heard of!"
• "Absolutely disgusting the way me & my husband have been treated."
• "Such a poor service, absolutely would not recommend."

Customer Service

Pros:

• "We made the right decision to use leaders Epsom!"
• "What wonderful people....I was nervous about moving and renting, but as soon as we meet Meg and her team we was overwhelmed but the help and how easy they made it for us.... highly recommended LEADERS in Epsom."
• "Prompt and excellent service from Leaders in Epsom for my rental."
• "Oliver... always followed up with us to check if we received the information we were after."
• "Sophie and the team in Epsom have been great throughout the process of the letting of our property."
• "Outstanding team starting with Mr Richard Sutton, who is always friendly and accommodating."
• "Sophie Howard for her help, support and smooth process. Deserveed 9 ********* not 5."

Cons:

• "Leaders never accept pets and push this no deposit option on to tenants knowing it's a complete scam."
• "I believe once you have offer you should have cancel other viewings but she did not."
• "Having found a house we loved through Leaders in Epsom, we were told there were so many other viewings... We never hear from them... Very disappointing from the agency and very unprofessional."
• "Shocking service. Withheld my deposit for no reason."
• "We have moved into a rented property which was missold to us and they are now backtracking."
• "It’s such a tough market currently and it doesn’t make it any easier when letting agents do not communicate properly!"
• "Very disappointing with the lack of communication after having our offer accepted on a rental property."