Eightfold Property Reviews Summary

Property Maintenance and Repair

Pros:

• "Any maintenance issues were dealt with quickly and promptly."
• "Stacey came round to do a maintenance inspection and was extremely helpful."
• "All the staff I've had the pleasure to interact with have been extremely helpful and polite as well."

Cons:

• "House was always full of mould."
• "Moved in to a property which had substandard cleanliness levels."
• "The ceiling basically fell through with a huge leak and they did nothing about it."
• "Never replied to any of our emails/calls, the ceiling basically fell through with a huge leak and they did nothing about it."
• "Paint work was ancient and every time a wall was touched paint would peel off."
• "Erected scaffolding in my property without my consent and it’s still there after 6 months."
• "Lists of problems with our student son’s rental, main issue was blocked pipes and plumbing issues."
• "When you email an agent they ignore you. Do not trust them."

Customer Service and Communication

Pros:

• "Everyone working there is very helpful and always replies to queries straight away."
• "I've had a great working relationship with Max for a number of years now and we've never been disappointed."

Cons:

• "Staff are rude and lazy, do not solve issues but instead us tenants would have to solve issues ourselves."
• "Awful service! Does not suprise me that the agency's name was changed due to many negative reviews."
• "Service is terrible and leave you without heating for months etc."
• "They take weeks to respond, talk to tenants in a degrading manner, completely unprofessional."
• "The most unprofessional and unorganised agency I have ever encountered."
• "Absolute joke of an agency would highly NOT recommend."

Deposit and Financial Issues

Pros:

• "As with any business there will be the odd gliche, understandably we only humans. However if it happens, the staff are quick to sort the problem."

Cons:

• "Despite my son moving out of his property on 2nd Oct they have still not paid back the deposit."
• "It has now been 3 months since moving out and our deposit has still not been returned."
• "We are midway through the tenancy and this could yet get worse."
• "The checkout report for the property I was in was done BEFORE the tenancy ended which is not allowed."
• "Had a very quick response and turnover of finding a property that would suit me, as I was down in Brighton for the day only, visited a property early on, the Lettings agent was informative and as it wasn’t what I was looking for said she’d find one while we were still down there. She did and managed to find a property that was perfect for me! Really appreciative of the effort put in."
• "Deposit harvesters. The move out process was disgusting with members of staff being incredibly rude along with unannounced visits from new Tennants."
• "Rented a property as a student with eightfold for a year- never replied to any of our emails/calls, the ceiling basically fell through with a huge leak and they did nothing about it, beds were so uncomfortable that we couldn’t sleep, turned up for viewings unannounced, tried to charge us £800 for cleaning as we left even though we spent literal days cleaning the house head to toe before we handed our keys back- and took 4 months to give our deposits back, did their best to con us out of as much of our deposits as they could."