Address: Russell Rd, Brighton and Hove, Brighton BN1 2DX, United Kingdom
Rating: 2.4
based on 175 reviews.
App Functionality and Discounts
Pros:
"offered massive savings 3hours £6 which is good."
"Before I went to this car park I saw most reviews and was in doubts to go, and I think people are over reacting because I downloaded the app before I left and was very easy to scan the QR code on the entry as well as the exist and was only charged £9 for more than 4hrs."
Cons:
"downloading app was a complete scam."
"Should be zero stars. Drove in & went to download app which gives 50% discount but it was too late as it reads your number plate when you drive in & charges full price."
"You need us to know about the app BEFORE we park. . You have the info on your payment machines when it's too late."
"An absolute rip off! 17 pounds for two hours. They don't tell you that you have to download the app before entering the car park - otherwise you spend a fortune."
"I only wish the sign to register with their app was displayed BEFORE you drive in, as that saves you money! But you need to have an account ready before you enter."
"Firstly the main highlighted prices are for PAY BY APP ONLY, otherwise it is more than TRIPLE the price."
"Wouldn’t even give it a 1 star daylight robbery says you get half price parking if you pay via the app but you have to scan the app before you enter to do that."
Pricing and Value
Pros:
"£12 for parking is reasonable."
"The hotel I stayed in had a discount scheme which meant 18hrs of parking was £18, instead of £33."
Cons:
"£32 for parking! Ridiculous."
"Very expensive and tiny spaces."
"Eye wateringly expensive - £32 for anything over 5 hours which is a day out in Brighton."
"Absolutely shocking price! I’ve never known a car park so expensive."
"Extremely over priced!! Wasn't even parked for 2 hours was charged £12.00 !!"
"Most ridiculously expensive parking, £32 for anything over 5 hours."
"Daylight robbery, parked here for 5 hours and was charged £32.95."
Security and Safety
Pros:
"Clean, secure, central and decent sized spaces."
"But seemed to be security or helpers around each time, and seemed very secure."
Cons:
"Parked overnight and came back to having been broken into!"
"If you drive a premium/luxury car, stay away from NCP car parks - all of them, nationally! There are 0 cameras, 0 guards and 0 care."
"the car park doesn't even feel safe and is really dirty."
"Do not leave your car in this car park overnight, my car and the one next to me were broken into, with lots of damage."
"This car park is an absolute and most definite avoid, no cameras apart from the car exit."
"DO NOT PARK YOUR CAR HERE! So unsafe parked my car here for a hour to do a tourist attraction and my car was broken into."
"DO NOT USE THIS CAR PARK!!! IT IS A RIP OFF!!!! Cramped spaces, rude staff and rip-off prices."
Location and Convenience
Pros:
"Very convenient location, but let down by the smell of urine, lifts not working and no staff on site."
"Good location, not directly in the middle of town but only a 5 minute walk from most places."
"Nicely kept with lifts and fantastic location right next to main shopping area and seafront but SO EXPENSIVE."
Cons:
"Nightmare finding a space (to be expected on a nice day though) spaces are way to tight and the app just doesn't work at all."
"The parking bays are a little tight and the columns make parking a little tricky on larger cars, but that's standard."
"Parking spaces too small, couldn’t open door of my small car."
"The smallest spaced bays...ever. We couldn't open the doors to get into our car on return even though the car next to us was within its marked bay."
"Parking bays are extremely tight, probably the smallest I have seen."
"Great location but no spaces available on the Sunny weekend just gone."
"Only good point, you are 1 minute from the beach, but not worth it."
Facilities and Maintenance
Pros:
"This is a clean and we'll managed carpark."
"The car park, has to be on of the cleanest and safest in Brighton."
Cons:
"Very difficult to navigate in a wheelchair, especially after 10pm when entrance is closed."
"No toilets, no signboards and no proper institutions for the parking fee payment."
"Disgusting dirty car park I parked on the 15th floor and when I went to collect my car the next day after being charged £32.50 the lift was out of service and it was the hottest day of the year."
"The car park is foul, stairways stink of Urine."
"Please clean the stair case it smells like pee....very unhygenic."
"The stair wells which stink of urine and the lack of signage to the exit..."
"Also NPC's stairs in Brighton stank of human pee very intensively."
Customer Service
Pros:
"Second person was way more helpful and managed to fix the problem instantly."