Brighton Accommodation Agency Reviews Summary

Customer Service

Pros:

• "I highly recommend the Brighton Accommodation Agency, 10 out of 10 on all levels, superb customer service with fantastic warm communications."
• "Dan and his team are so easy to speak with and fast to reply to emails and calls alike."
• "The staff have all been extremely friendly and helpful from the beginning of the tenancy."
• "They were always ready to help."
• "Much easier to deal with compared to larger letting agents as you can often deal with the same member of staff."
• "Their ultra responsive service, incredibly competitive and transparent pricing."
• "They are lovely friendly people, have always been the height of efficiency, and work really hard to ensure the tenants are happy and I am happy."

Cons:

• "This agency should be avoided at all costs. BAA rely on using unethical tricks on vulnerable people resulting in a horrendous living experience for all tenants involved."
• "Absolutely terrible service."
• "They only said that someone will come to look around and fix it but no one comes."
• "Nothing has been done about it and they don't even have the courtesy to reply to calls and emails."
• "They are a very disappointing and frustrating agency to work with, I advise you to find a different and more reliable agency."
• "Absolutely shocking agency. The entire time we had a tenancy with them we felt that we were constantly disrespected and patronised, particularly by Dan Lyons."
• "They are seemingly professional before you sign contracts but after that they don't show any respect or regard for you or your rights as tenants."

Maintenance and Property Condition

Pros:

• "Our property was in great condition and any repairs were just usual wear and tear but BAA dealt with it immediately!"
• "They reply to maintenance requests in really good time."
• "Very easy to contact and there were no hidden fees or unnecessary charges for maintenance issues caused by previous tenants."
• "Have fairly low admin fees."
• "They are very responsive to communication and take care of repairs very quickly."
• "On a positive note if there is an urgent matter such as leaking shower they have sorted it promptly."
• "Maintenance work that needs doing on the property is acted upon straight away and always completed at competitive prices."

Cons:

• "They charged us for their own renovation being done awfully prior to us moving in."
• "Any maintenance issues in the house were constantly dismissed or ignored, and at one point we didn't have wifi for around a month because they hadn't paid it (we had bills included)."
• "We have severe damp in many of our rooms which has caused a couple of my housemates to get ill."
• "They send 3 of their staff came to my apartment, but all of them cannot fix it and even let the problem getting worst than before."
• "There was a mold problem that they didn't address until many months into the tenancy."
• "They are so irresponsible of the maintenance problems."
• "Never fixed heating, unusable mattresses, no replies, and terrible customer service."

Deposits and Fees

Pros:

• "We have just received almost our full deposit back minus just £20 each for cleaning."
• "Big thanks to the Director Dan for sorting out any issue that cropped up during my tenancy and moving out."
• "Rent received on time and any problems with the property dealt with promptly."
• "I am confident they have got one of the best fees around considering other agencies here in Brighton ask for a disgusting cut."
• "To see good decoration throughout, the professional handbooks left for each student."
• "It was lovely to go to the student home of child number 2 and not to be greeted by the smell of damp when the door opened."
• "I found the staff very helpful and courteous anytime I called and they were always willing to solve any problems my daughter had especially Dan."

Cons:

• "This agency has apparently failed to collect rent from an absent tenant and now expects the overdue balance to be paid by the remaining housemates, or face legal action."
• "We terminated our tenancy on the last week of August. Today is the 1st of November and we still do not have the deposit back."
• "They have charged us late fees despite that being through their own fault and not knowing our last names, have skimmed off our deposit."
• "Been two months since move out and still no deposit back."
• "The charges to our deposit after moving out were ridiculous."
• "They have the audacity to propose a deduction of £800 from our deposit."
• "When we received our proposed deposit back, we were disgusted to see that over £2000 had been deducted from the total deposit."