Address: 128-129 Lewes Rd, Brighton and Hove, Brighton BN2 3LG, United Kingdom
Phone: +441273686306
Rating: 3.0
based on 89 reviews.
Customer Service
Pros:
"They fixed any issues we had with the property as fast as they could and have very friendly, welcoming staff."
"I dealt with Ben on the purchase of a property recently. He was very professional throughout the transaction and I was thoroughly impressed."
"The quality of information was great and the team was helpful and professional - they helped me with everything."
"Fabulous property manager!"
"Dan went out of his way to make sure everything was sorted in time as were on a tight schedule."
"Great letting agency, always at the end of the phone and ready to help at a moments notice."
"Property management are on the ball and always get issues fixed quickly, recommend to all."
Cons:
"They treated us terribly, and would leave it months before addressing our issues."
"They lied and consistently made empty promises."
"You can not call and get anything fixed they take your rent through a phone call but they don't fix anything when something goes wrong its not direct system at all."
"The agent sent us an email with deductions invented by him."
"They are crooks and I would advise any student that is looking to use the universities accommodation agencies."
"They charged the agency fee twice for every tenant. They had no legal standing but they refused to let us move into the property on the move in date unless we paid them twice."
"Rude and dysfunctional. Seriously would not recommend these to anyone."
Property Condition
Pros:
"The flat was lovely, well-maintained and reasonably-priced, both in terms of rental and deposit."
"Every problem has been resolved so quickly e.g. broken blinds, bathroom light fixing..."
"The all-inclusive rent is the best, and haven't seen other estate agencies do this!"
"If we've had any maintenance issues they always send someone professional over reasonably promptly to fix it."
"When issues with the house are reported they are mostly dealt with promptly and the issues are resolved."
"I believe it to be pretty rare to find a good quality student letting agent, so I would strongly recommend going with Pavilion!"
"Renting with pavilion was a hassle free and professional service, would went with them again as they were always responsive and happy to carry out repairs."
Cons:
"Upon arriving at my flat... water was leaking from the roof... the place was musty and damp."
"The house was in a disgusting state when we moved in, falling apart and infested with mice!"
"The bathrooms were in such poor condition that when we finally negotiated getting one of them changed, the contractors laughed at how bad it was."
"When entering the property the smell of damp was obvious, all 5 rooms had locks but no keys, and still no keys have been provided due to the company not having them, the mold had been painted over, the carpets had holes and when you tried to hoover came up in the hoover."
"The walls and floor were ridden with mould and the house was so damp all year."
"When we moved in the house was filthy, a smashed window, no WiFi for almost 2 weeks (despite having a bills-included contract) and dirty, broken furniture."
"Took 5 months of constantly reporting damp and mould in my room for them to finally decide to do anything about it, at which point the damp had spread across the wall and into a second bedroom."
Communication and Responsiveness
Pros:
"Fantastic service, Massive thanks to Jack for coming round and personally changing our locks as the contractor would not have been the same day."
"Shane has been super quick at replying meaning any maintenance issues have been resolved even the same day where possible."
"Having a property manager that even answered to a few issues we were having whilst he was away on a holiday in Greece shows what sort of commitment these guys make to ensuring we are looked after, cheers Liam!"
"Sam, our landlady, was always quick to respond to any problems we had, kind, and had been super helpful the entire time."
"Definitely recommend Pavilion Properties, with him around you won’t have any issues go unresolved!"
"He always follows up emails within 24 hours and if anything needs fixing he gets always seems to make us his first priority which we very much appreciate."
"He has always been open with all enquiries and promptly came back to any questions/concerns and assisted with a smooth move-in & move-out."
Cons:
"Still had no response regarding my window it has been a month and water is leaking through thank you for responding to my many emails and phone calls, you would think if someone complains once people would try giving a better service by dealing with the matter obviously I was wrong."
"Poorly trained staff dealing with important matters and slow communication when dealing with deposit returns was frustrating, absolutely no communication for 3 weeks in regards to emails."
"They'll be more polite and somewhat more helpful if you manage to speak to them in person, but watch out for the smirk they always seem to pull."
"However, in recent years their service has dropped off a little."
"They are not a professional company. We have had numerous issues that were never solved and calls/emails not returned, not responsive at all."
"Whenever we have contacted them they have been lovely though. Useless but lovely."
"Pavillion has been consistently awful at getting back to us regarding our property."
Financial and Legal Issues
Pros:
"I have since rented out the house I moved out from with them and I am happy with the service."
"I dealt with Shane at the Pavilion properties agency and couldn't be more pleased with the service they provided my housemates, by far the best agency for students in b town!!"
"I would recommend Pavilion Properties to anyone else."
"Was super pleased with all aspects of the service when recently agreeing a rental with pavilion properties!"
"Pavilion have been superb making the whole process for our son and his girlfriend moving into their first flat together a really enjoyable experience."
"A special thanks to Jackie and Jack for all their assistance provided and explaining each process thoroughly - before executing and delivering as promised on the dates they said."
"I dealt with Liam at Pavilion properties and he made it all a smooth and easy process. Very helpful with anything I needed and a friendly guy. Highly recommended."
Cons:
"After a big chunk of money was taken out of our deposit (after leaving the house in a much better state than we found it) I just want to warn people to avoid!!"
"Both Pavillion and Goodlord (their partner company) showed complete neglect regarding the tenancy application process."
"Pavilion Properties is so much of a shambles they clearly didn’t take the deposit from the people who moved out the previous year so instead charged me."
"When we told them we would have seek legal advice, considering they were not adhering to the 2019 tenancy act, they magically provided receipts (which were obviously showing a lower amount to pay)."
"They took quite a lot of money from my deposit... overall a terrible experience, they barely respond to emails too."
"When asked to provide invoices/receipts of the work done in the flat after our departure, he said he didn't have them as 'he agreed verbally' with the cleaning agencies/ electricians, and etc."
"If I could give no stars, I would. They were so so bad with our check out - charged us £325 for a professional clean despite the fact that the house was in an absolute state all year."