PS&B | Parsons Son and Basley Estate Agents - Brighton Reviews Summary

Customer Service

Pros:

• "I have found them to be friendly and efficient in all aspects of managing my properties."
• "Providing a nonsense-free service, together with help with all the points requiring attention, Parsons Sons and Basley made the sale of my house a painless, efficient and successful process."
• "Amy was nothing short of legendary whilst dealing us, being extensive with her assistance."
• "The agents were organised, kind and swift to reply to any enquiry."
• "Ellie looked after us extremely well and was very responsive and helpful throughout the entire process."
• "Karen... was extremely helpful, friendly and professional at every step."
• "Her responsiveness was remarkable, and she promptly guided us through all the necessary paperwork, ensuring a seamless transition into our new home."

Cons:

• "They appear absolutely incompetent and show no care for their customers."
• "Really bad managing agent. Never returns your calls and never gives any info as to what is happening concerning your property."
• "The agent didn't turn up and did not let us know."
• "It took over 2 months to draft up a tenancy changeover agreement, when they initially said it would only take 1 month."
• "Never before have I dealt with such rude staff...this was from the beginning- even during the contract signing!"
• "No one had contacted me, management gave pathetic and unprofessional excuse."
• "Very unprofessional. Wasted our time."

Property Management

Pros:

• "I have used Parsons Sons and Basley for many years and they serve me well."
• "The whole process of renting with PS&B was friendly, smooth and stress-free."
• "Our family have been using Parsons Son and Basley for many many years and they have always been very helpful and successful in letting out our 3 Flats."
• "He responds to emails promptly and has provided us with contractors to refurbish and ensure that the house is compliant."
• "PS&B have been managing our flats in Brighton for quite some time. In my experience they have been nothing but professional, honest and timely in all of our interactions."
• "Few problems and they sort them out quickly and efficiently."
• "Liam is lightning-fast in resolving any issues I have, and the entire letting process, from viewing to moving in, was a breeze."

Cons:

• "Once in the property the simple repairs we asked for took months to be taken care of."
• "Reported a leak in my kitchen roof over 4 years ago which PS&B are responsible for repairing... Every single time it rains my kitchen is flooded. Imagine that for four years!"
• "Incredibly hard to get any sort of response in terms of building maintenance."
• "We've been trying to get the communal damp sorted out in our flats in Brunswick Street East for three months with no success and they are not even returning our calls!"
• "11 months and still not organised the URGENT repairs that were needed, but happily take our money."
• "Not good. Tenant moved out. Flat remained empty for 4 months."
• "Parsons Son and Basley have not charged service charge elements for 7 years for our property and then when they lose the management put through backdated charges covering the same period."

Communication

Pros:

• "Ellie was so helpful throughout the whole process of finding a place and completing all the paperwork for renting."
• "Ellie went above and beyond to assist us throughout the entire process."
• "Very happy with all the help and advise given by Barry Hough from Parsons Son and Basley."
• "I would highly recommend them if you are after a letting that cares about you."
• "Amy... was efficient in sending through everything we needed while still being polite and supportive."
• "Hugh Tucknott has been amazing with the sale of my house, always responded immediately to my emails."
• "The communication with both Ellie and Amy from PS&B has been superb, nothing was ever too much trouble."

Cons:

• "It will often take around 3/4 emails and then a couple of phone calls to have any sort of reply."
• "Staff don’t reply to emails… you have to chase them every day with numerous hours of your time lost chasing them, still to get zero results."
• "There's no communication between the colleagues, the same documents were being asked over and over again when I have already sent them."
• "It was unprofessional to cancel so last minute and then to claim he called several times and left a voicemail when that was clearly not the case according to my phone records."
• "Not sure I’ve ever had to try and communicate with a worse company."
• "Rude staff. Stay away from them."
• "Terrible estate agents, slimy management."

Professionalism

Pros:

• "Nick was always calm and never seemed phased by anything."
• "A true professional and a gentleman."
• "I recommend PS&B for single professionals in Brighton & Hove."
• "Very professional and efficient estate agents."
• "Our Property Manager Liam Percival has been fantastic."
• "Barry is extremely professional, approachable and knowledgeable in his field."
• "Brooke Evans extremely efficient and most professional in handling our residential property portfolio."

Cons:

• "Considering their fees are higher than average in this city, I would have expected a higher level of service but it is quite the opposite."
• "They charge 12.5% (!) for the 'full' management option, but you have to pay an additional £114 (plus VAT) for the checkout report."
• "Very unprofessional, slow and use bullying tactics."
• "I don't know on the landlord's side, but surely on a tenant side they have been terrible."
• "I am now looking to sell my apartment ONLY because I can’t be dealing with this incompetent management team anymore."
• "Judging from the reviews on this thread, nearly all the complaints tend to be about maintenance and management, so this is clearly their weakest area."
• "The worst agency to deal with."