Address: 2B Hutchison Crossway, Gorgie, Edinburgh EH14 1RR, United Kingdom
Phone: +441314436178
Rating: 4.6
based on 207 reviews.
Customer Service
Pros:
"Kerry the vet was so patient kind and considerate."
"Fantastic staff and fantastic care of animals. This charity deserves so much more charity donations."
"The staff here are empathetic and very compassionate and understanding of all your pets' needs."
"Absolutely lovely service with friendly and helpful staff. 5 stars 🌟🌟🌟🌟🌟."
"From the moment we arrived staff were kind, courteous and professional."
"The staff were fantastic. They showed massive kindnesses to society's most valuable people who love their pets."
"Staff very friendly and helpful."
Cons:
"Disgusted in the PDSA refusing to treat my dog in her final hours because we are not on benefits!!!!"
"Bloody joke now it's all about money were before it was about the animals."
"In those visits we felt unheard and we left with as sick a dog as we arrived with."
"Honestly not good, I picked up my poor doggo and his face was bleeding pretty badly from trying to break out of his cage."
"Although I agree 100% with what others have said about the service carried out by the wonderful staff at PDSA, myself, my daughter and her partner took her kitten there last night with worrying symptoms of loss of mobility and balance... The vet was quite emotionless, there was no empathy whatsoever which I found unacceptable."
"Good service, the older receptionist with glasses and grey hair is very rude."
"Shocking experience. Had my cat put to sleep and the lack of empathy angered me."
Facilities
Pros:
"The reception desk area has had changed its look. And it's most welcoming to walk into."
"Found a Dog on the Pentland Hills. Rang them up to asked if they could do a microchip scan. They said to come straight away."
"Excellent attention as usual. Everyone so friendly and helpful and good to see the waiting room in use again but is entirely optional for folk with appointments."
"Very excellent for a pdsa, and very good for pet products,and I can see that it's very good for your animals, if you don't have enough funds for animal welfare, it's a very good place for everything animals."
Cons:
"Floors are slidy and is cold in their."
"The reception was cold (no heating, no working facilities)."
"Jam packed with people and their dogs. Had to wait in a queue for 20 minutes, just to talk to the receptionist."
Accessibility and Responsiveness
Pros:
"This place is a life saver sometimes when you're down on your luck, when you're out of work and have no money yet your dog gets unwell and normally it would be hundreds of pounds to get him treatment."
"Top place for ppl who can't afford vet bills."
"Best place ever only thing is trying to get through on the fone is a NIGHTMARE every single time."
"They ask for a small donation. I always make sure I give (what is enough) to cover them."
"Only taking emergencies but promised and did phone us at home, listened to symptoms to pet and immediately prescribed medicine which will be posted to us."
"Great place always busy and great for people who are on benefits who can't afford £100s for vet bills."
"Treatment cost next to nothing, but I would really advise people to donate as generously as possible."
Cons:
"I had an emergency appointment last Saturday at 3 pm, I had to wait for nearly 2 hours and other people who arrived later than me, their pets were able to be checked before mine."
"Very difficult to get them on the phone from their opening time at 09:00 am till 17:05 pm when I finally got through to make an appointment for my very sick cat as the phone was constantly engaged."
"Its just getting worse and worse due to covid you cant talk to anyone its all automated."
"Nightmare trying to register. going round and round in circles."
"Since when has the pdsa become a private clinic... 2 hours 20 minutes is totally unacceptable."
"Its just plain rude money hungry people that will allow your pet to be in pain as 'there's no available vets'."
Quality of Care
Pros:
"Vet Andrew King was exceptional and handled my dog with care."
"Lovely vets with good animal and people skills."
"They saved my male cat when he had a blocked ureter."
"would 100% recommend this vet very clean and a lot more affordable they saved my dogs life after being rushed in for emergency surgery very responsive with updates etc."
"I had to take my dog here to be put to sleep and the staff couldn't have been better. The vet was incredible, he explained everything to me, I got the genuine feeling that they really cared for the animals and looked after them."
"They just operated on my cat as he had a broken toe that was infected. I think they just saved his life too as I couldn't afford my usual vets fees."
"The staff were so kind and caring. They didn't know us or Harry but we felt like family."