Papas Reviews Summary

Customer Service

Pros:

• "The staff were super friendly and polite, and the service was prompt."
• "Really friendly staff, almost like an American diner."
• "The staff were friendly, and attentive."
• "Service was good, with protective screens between servers and customers and a special system for takeaway ordering."
• "Great service and high quality food."
• "The staff were friendly and the service was excellent, and they are particularly good with children."
• "Service was as good as everyone has said, waitress even checked with me before giving the kids a lollipop at the end of the meal."

Cons:

• "Terrible customer service. So abrupt and unfriendly."
• "After waiting 15 minutes with no acknowledgement, we decided to get a takeaway instead because we were hungry."
• "Every time I go to this shop I get treated like I spat across the counter instead of a valuable customer."
• "I must admit that the attitude of the staff left me somewhat disappointed."
• "Service was abysmal. I felt totally uncomfortable the entire time i was there."
• "Were we served by a very rude waitress who wore gloves and a mask to serve us and was obsessed with hand sanitizer."
• "Probably the rudest staff I have ever come across.. ordered over the phone when I came to collect my food I was left standing by the counter for 20mins."

Food Quality

Pros:

• "Superb Fish and Chips."
• "Food was gorgeous and very tasty, both fish & chips were lovely and not greasy at all."
• "Lovely thin crispy batter on the fish."
• "The Haddock was tasty with the perfect coating of batter, not too thick - not too thin with a lovely golden color and a proper crunch."
• "The batter was so light and not at all greasy. The chips were piping hot and cooked to perfection."
• "Delicious super fresh seabass - catch of the day as well as most delicious chips I have ever had!"
• "The fish and chips were excellent, some of the best I've had."

Cons:

• "Definitely gone down hill since our last visit."
• "Visited for Takeaway on Monday lunchtime... Cod and chips. The chips are really weird. No taste, And fluffy within."
• "fish very small for cost and chips tasteless and soggy."
• "Very disappointed to be charged over £50, for food that had been hanging around and dried up."
• "Unfortunately, the quality of the food has deteriorated significantly since our last visit, and our take-away meal was pretty much inedible."
• "Fish was dry and the batter soggy not crisp."
• "The chips were soggy and not flavoursome at all and the fish was swimming in fat."

Atmosphere & Decor

Pros:

• "Shop beautifully traditional decorated with an added historic story regarding who founded papas."
• "It's clean, up to date with history of celebrity visits on the walls and it's authentic."
• "The restaurant was really nice; full of history, and very clean."
• "Decor isn't all the rage which adds to the charm and mood."
• "Lovely traditional looking restaurant which you don't see many of now."
• "There is loads of photography history which is nice."
• "Gives you 1970s-80s vibes."

Cons:

• "Smaller seating area quite noisy was not really able to talk to my son very well."
• "Tables are very small and crammed together."
• "Decor is very dated and does need a touch-up."
• "It was very busy so we had to have a table by the toilet which was not ideally."
• "The restaurant is a little on the small side and seeing as popular this place is they could do with a roomier location."
• "It's very small and you are sitting very close to other diners."
• "The toilet doors could do with some redecoration."

Value for Money

Pros:

• "I find them to be excellent value for money."
• "Value for money pie and chips."
• "The portions are huge, the chips fluffy, the batter is crispy and the fish is fresh."
• "Prices are around the same as any other chip shop."
• "Decent price, great kids portions."
• "The prices are reasonable too, so you won’t have to break the bank to enjoy a delicious meal."
• "Affordable price."

Cons:

• "I was charged, as you can see from the photo, for a jumbo sausage on its own £6.70 and for a piece of cod on its own £13.45."
• "Now we are surpassing London prices."
• "They want £15.00 for fish and chips, yes that right….£15.00 for fish & chips! within the restaurant."
• "I'm sorry but this place is over rated and the food is overpriced @ £40 for fish & chips for two plus Coke !!"
• "Wow the prices are shockingly extortionate."
• "it cost &31.00 for the 2 of us, far to expensive."
• "The only downside was the cost £28.00 which I feel is expensive."