The Urban Chocolatier - Upton Park Reviews Summary

Staff Friendliness and Service Quality

Pros:

• "Staff are polite and friendly, with a good service attitude."
• "Served by the very welcoming and polite Nisha. Excellent service with a friendly customer service."
• "Excellent service, great tasting food wonderful and polite staff, Much appreciation to Rashid such a generous and genuine worker."
• "The staff deliver their service in a professional manner and care towards their customers."
• "Staff are very rude. Always fighting with delivery guys. One Chinese guys says is not his f******g business."
• "Rude staff, who don’t hear customers or speak to them clearly took way too long to make a milkshake."
• "The staff were rude when I visited at around 4pm on a Thursday. White chocolate cookie dough wasn't worth the money in terms of taste and portion size."
• "Worst service ever!!! Do not order via uber eats. I ordered at 9pm and received my delivery at 10:15!! The shop assistant put the phone down on me!!"

Dessert Quality and Taste

Pros:

• "Just an amazing blend of taste, authenticity and freshness with a great portion size. Worth the bucks definitely!"
• "Ordered a brownie extravaganza which was Massive. Huge and very generous portions."
• "I tried their Tiramisu for the first time. I AM IN LOVE! So rich and flavourful."
• "Their tiramisu is the best I’ve had but in recent years they’ve tried to add things that just don’t work."

Cons:

• "Please do not order here! I’ve ordered on Uber eats. The item I ordered was chocolate pancakes. There was GREEN MOULD all over the pancakes covered by melted chocolate so it wouldn’t be easily seen!"
• "Tried this random dessert place, coffee was ok waffles not bad but the ice cream was a disappointment specially chocolate ice cream which tasted cheap."
• "The crepe was very good. The waffle however they burnt it so I did not enjoy it as much."
• "Melted ice creams were served. The servers clearly don't want you there, told us on entry that the upstairs A/C is not working, is this how you greet someone?"

Customer Experience and Atmosphere

Pros:

• "Ambience -- Amazing and great decor with good lighting and accommodating space."
• "Beautiful and clean place. Their food is delicious and well presented. And their service so quick friendly staff hajra she's so good and well behaved with customers."
• "Cozy dessert shop located inside the East Shopping Centre. Lots of options to choose from!"
• "Very clean place delicious food. Friendly staff very good service by hajra. She was very good with us during our visit."

Cons:

• "Offered a discount only if I wrote a review but the rest of my table had to do the same. Nice guy at the tills so not his fault but obviously a management decision."
• "No professionalism. I heard the staff talking about 'kissing girls when they come in'. Absolutely despicable behaviour."
• "Always come here for desert, simply the best desert you can find in London. Lack of attention from the staff when wanting to ask for something is an issue though."
• "Really disappointed with the delivery. The doughnuts arrived really hard and cold, the Red Velvet Cake was smelly and hard. Worst is that I ordered via Deliveroo and their response regarding the service was even more negative."