Creams Cafe Ealing Reviews Summary

Customer Service

Pros:

• "Really friendly service, especially Jalal who ensured we were served quickly even though lots of delivery drivers waiting ahead of us."
• "The staff member at the till broke down the allergens and gave me recommendations that suited my taste."
• "The staff were very nice especially Wissam, he went above and beyond in helping me pick a new favorite drink."
• "The guys at the till/counter were just so, so nice and helpful."
• "The waitress Beyza is always so friendly and kind."
• "Staff were very helpful."
• "The lady who served us made the time, while at the till, to help us decide individually to choose what we loved to eat."

Cons:

• "The person that took my order at the till got it wrong."
• "Terrible customer service! I'm really disappointed."
• "I have never been treated with such disrespect from the staff member in this place."
• "Went to pay and the guy was more interested in using his phone than serving me."
• "Customer service is shocking. For my last few visits it has been terrible."
• "Service horrendous! Would not advise! Staff speak very poor English... a joke of a dessert shop."
• "TERRIBLE SERVICE. I've gone three times and either me or one of my friends have faced a moody or just plain rude server every time!!!"

Food Quality

Pros:

• "The dessert can’t get better and the prices are fair for the portion size."
• "Waffle was lovely."
• "This place is great and the food is amazing. Reasonably priced especially considering the portions."
• "We ordered, waffles and nacho and ice cream and white chocolate chips cookie with ice cream very tasty and delicious."
• "Always a great spot to get great delicious sundae."
• "Desserts are yummy."
• "The waffles are simply perfect - crispy, fluffy, and topped with a heavenly array of toppings and sauces."

Cons:

• "All ingredients are just wacked onto it, the chocolate and hazelnut sauce is drenched into it."
• "I had a rubbish experience on Wednesday when I came as my waffle was not made properly."
• "The scops were tiny but price the same."
• "Milkshakes are made hastily and not even close to the taste you ask it to be."
• "The peanut butter cookie dough with marshmallow which I found to be fairly bland."
• "Crepe, waffles are as good as they look, sometimes too sweet though."
• "Terrible service. Ordered online for a ICE CREAM WAFFLE and didnt bother to even put an ice cream on it."

Cleanliness & Ambiance

Pros:

• "Absolutely loved everything about my experience here, from desserts to drinks to the staff to the cleanliness."
• "Best part is each booth feels very cozy and private."
• "Food is delicious, the atmosphere is nice and cool."
• "Dark decor but with bright lights over the tables so it doesn't feel like a cave."
• "It is generally clean and has a decent ambience."
• "With their attention to detail in presentation, it's not just a treat for your taste buds but also a feast for the eyes."
• "Perfect place with perfect food that looks exactly like they show all around."

Cons:

• "The table we were sat at was disgusting. The mirrors had flies all over them!"
• "What happen with this Creams? I can’t believe. 2 years ago was cosy and nice place for waffles and soft ice cream, now is looking absolutely disgusting."
• "Dirty place with bad service."
• "Our order arrived fairly quickly I would say but the flies kept coming near the food!!"
• "The condition of this place is horrible. Expected better from Ealing branch."
• "Inside was absolutely filthy, you have to sit yourself down, we had to ask someone to clean the table."
• "But it is a bit worn around the edges. There is some damage on the seats. Menus which are taped together."