The Urban Chocolatier Whitechapel Reviews Summary

Customer Service

Pros:

• "The two people who lent us the menu and greeted us with kindness were one of the reasons we felt welcomed there."
• "Been coming here for years and have been served by Nikhil on multiple occasions. I have to say he has the best attitude, is super friendly and always has a smile on his face."
• "Samuil was a great help, he really took the time to help us even when it was so busy."
• "I came with my two best friends, we were served by Michele who was very accommodating, was very helpful and the service was amazing."
• "Rihanna is an amazing server. She was very quick and really friendly."
• "Brilliant services from Rihanna, was very helpful with the menu and was very polite and friendly."
• "Great customer service provided by waitress... Good portion size and really tasty. Great atmosphere and good prices."

Cons:

• "The service and customer service was atrocious."
• "They had forgotten our order and took longer than anticipated."
• "The whole restaurant was filthy, I would not give it a 1."
• "Very poor service I'd say... The staff have serious attitude problem."
• "The service however was super awkward."
• "The service was atrocious last night. I can sympathise with there being only one waiter but I’ve never seen such incompetency."
• "Service was not great at all. Staff seemed very unorganised and confused almost."

Food Quality

Pros:

• "The food was nice and as suggested in the name it was VERY chocolatey and sweet."
• "The desserts are good quality, the Biscoff cookie dough, oml, one of the best desserts I've ever had."
• "Just visited with family and the deserts were fantastic something everyone should try."
• "The red velvet cake was out of this world!"
• "The food is so delicious."
• "Ordered the lotus biscoff cookie dough and a cup of tea for myself, and a chocolate fudge cake for the mrs. Cookie dough was great, probably the best ive had."
• "The waffles we ordered were delicious."

Cons:

• "I saw the guy preparing the food coughing without covering his mouth and that made my stomach churn."
• "The cookie dough was not baked and the french toast was not fried."
• "This was meant to be red velvet cookie dough. The picture speaks for itself and the taste was not to the standard we're used to having from urban chocolatier."
• "They have served burnt cookie dough multiple times."
• "The profiteroles tasted really cheap."
• "Ordered red velvet cake, red velvet cheesecake, icecream, profiteroles - everything was stale and disgusting which was definitely not edible."
• "The cookie dough was disappointing. Burnt and chewy and far too sweet."

Hygiene

Pros:

• "Place is very nice decor is up to date and nice and clean."
• "Beautiful setting with a wall of flowers."
• "Very hygienic too might I add."
• "The inside is decorated so nicely."
• "The Customer Service was excellent. The staff were nice and friendly."
• "Comfy cozy place to sit and have a special dessert and coffee."
• "The place has been renovated very nicely and is much more cosy."

Cons:

• "Usually some great desserts, however the hygiene of the staff has dropped substantially."
• "The whole restaurant was filthy, I would not give it a 1."
• "The place looks like a dump....you are Initially welcomed by large rats outside because the entrance area is filthy and covered by litter."
• "The place itself was dirty, the shop windows and doors clearly hadn't been cleaned for a while, it put us off our food."
• "The toilets were disgusting."
• "To have worked there I can assure you that it is the worst restaurant I have ever seen in terms of hygiene, there are rats in the kitchen, everything is frozen and reheated in the microwave."
• "Tables and seats are now very dirty."

Ambiance

Pros:

• "The flower wall is beautiful for taking pictures and so is the blossom tree very picturesque."
• "I liked the ambiance very much."
• "Staff were very attentive and welcoming as well as child friendly."
• "The decor is instagrammable and I felt like Willy Wonka had come to Whitechapel."
• "Beautiful decor with tasty desserts."
• "Interior aesthetics are brilliant especially for the photogenic."
• "The interior is nicely decorated. I loved the flowery theme."

Cons:

• "The place looks like a dump....you are Initially welcomed by large rats outside because the entrance area is filthy and covered by litter."
• "First of all, the place was very very hot due to the low hanging ceiling."
• "The deco is ridiculous and the whole place run down giving the impression they are about to close it down for good."
• "What's up with those cables across the ceiling? Nasty nasty."
• "The not so creative way of hanging mugs on electric cable from the ceiling looks like a atrocious health hazard."
• "The place itself is pretty dingy-feeling and I’m not sure how often I’d really go back."
• "Cold night, but told to sit by the door even though there were 5 booths free and remained free all night."

Value for Money

Pros:

• "Warning: Huge portions!! So if you crave sugar, this is the place for you!"
• "The portions are super generous and definitely worth your money."
• "Everything was beyond excellent and reasonably priced."
• "The prices are super affordable with no compromise to quality."
• "Prices are so good for what you get."
• "A little tucked out of the way but well worth seeking out. Massive selection of desserts and drinks including crepes, waffles, sundaes, milkshakes and mocktails. Portions are HUGE."
• "You're in for a treat with the desserts here. You'll find a great variety of cakes, ice cream sundaes, and cookie dough to satisfy your sweet tooth."

Cons:

• "Loved loved loved my chocolate coma cake, but price was a bit on the expensive side."
• "The milkshake taste more creamy and milky and you can't taste the actual flavour of the topping."
• "The Strawberry Dream Crepe used to be soo soo good but I noticed that it is not fresh as before."
• "The menu has variety but the pricing is somewhat expensive when compared to other dessert places."
• "Poor value for money. Fondue type of dish was three times price if buying as individual dish with portion size for 1 and its advertised as sharing for 2."
• "Very pricey, I don't know if the inflation increased their prices, however the Signature Seller Sizzlers were quite pricey for their small portion size."
• "I then changed my order to receive the smaller milk cake known to man and was charge the dear £9 for it."