Creams Cafe North Finchley Reviews Summary

Food Quality

Pros:

• "The waffle with strawberry and chocolate and comes with ice cream or whipped cream was sooo soft and leaves you craving for more."
• "Everything was served quickly and it was delicious."
• "The chocolate hazelnut ice cream was decadent."
• "The ice cream 🍨 is tasty."
• "Great selection of yummy sweet treats."
• "Really great Waffles, Crepes, & Burritos !! Really large portions."
• "The cookie dough was just out of this world. It was heavy, made me feel guilty, but it was baked to perfection."
• "The milkshakes are from another world! Honestly one of the best I've ever had."
• "Yummy scrumptious dessert's. Massive menu and portion's."

Cons:

• "The cakes felt a bit manufactured rather than freshly baked that you would expect of this price tag."
• "Ordered a waffle with strawberries and after eating about half of it I found maggots inside."
• "There was a disgusting maggots in my daughter's waffle."
• "Soft ice-cream machine broken over 1 week."
• "I ordered the Strawberry Choc Indulgence and he charged me all separately, charged me the waffle, the strawberry and the chocolate sauce."
• "My choice of cherry wasn't that tasty but plenty other choices available."
• "The ice cream is either bland, overly sweet, tastes plain wrong or is not creamy."
• "We ordered a Canadian crepe, and when it did it was the wrong item."
• "Cookie dough was raw and not cooked on more than one occasion."
• "The coekie dough icecream tasted of vanilla and nothingness."

Service

Pros:

• "The store manager was super lovely."
• "Good service from staff."
• "Really friendly staff."
• "The staff were nice and helpful."
• "Very helpful staff!! Really appreciated the treatment we got."
• "The staff were friendly, the place was clean."
• "Thank you to all the friendly and welcoming staff."
• "Best dessert place I have been to in a very long time. Will recommend to anyone that is looking to enjoy a beautiful dessert."

Cons:

• "The lady at the counter was very rude and had no signs of customer service."
• "Customer service is really bad."
• "Absolutely appalling service."
• "Long queues, clearly untrained staff and always running out of cones for ice cream."
• "They refused to serve us tap water with our waffles."
• "Staff are nice but dim."
• "The staff here are disgusting!"
• "The staff is rude and the place is dirty."
• "No precautions have been taken, tables aren't cleaned in between customers."
• "The staff were friendly and looked after us...the place was nice and clean and very crowded but still our order wasn't delayed."

Hygiene

Pros:

• "I am recently visited this shop with my group of friends it was very clean and looking nice."

Cons:

• "Just found in ice cream the stone, stuff said it’s a chocolate tips but it’s actually not! It could be a metal or magnet."
• "I found short curly hair in my ice cream."
• "Toilets not so presentable but staff did attend to it when addressed."
• "Thought it would be a good place to grab dessert after a meal, unfortunately this place is filthy! Tables are dirty and sticky."
• "To top it off I noticed little flies hovering around the ice cream counter."
• "I noticed that Creams had opened in North Finchley and I quite was peculiar to try it. But unfortunately, I was extremely disappointed by the customer service as I was refused to purchase their product because my £5 note was ripped and the manager was completely rude and impolite as he abruptly declined my money and did not even address me nicely about the situation."
• "I noticed little flies hovering around the ice cream counter."
• "Service was fast. Icecream was good. The cleanliness of the sitting area needs improving."
• "One of the toilet door didnt have a lock, I was unable to use it. The other one had no toilet paper and was disgustingly dirrty, toilet flush was broken."
• "Very poor customer service never experienced such unprofessionalism anywhere , a family next to us were out for daughters birthday and had paid for something she never ordered , after being told she couldn’t have a refund the manager then had a word with the cashier in front of the whole cafe and then bought him to the table for him to then have an attitude towards the family in front of 4 children and tell them they were wrong and that’s what they ordered , unaware to the family I had been watching this particular staff member and he went round all his colleagues telling them what had happened in front of everyone with an attitude , the staff members and manager then call the owner to come down still in front of everyone staff decide to sit and have they’re break in the middle of the shop on they’re phones with appalling language , won’t be going back there nor will anyone I know I will make sure of it"
• "No gloves worn by workers handling the desserts."