The Commodore Reviews Summary

Location

Pros:

• "Brilliant location, very reasonably priced good food, lovely staff and with a sea view, situated on the cliff top."
• "View of sea is fantastic!"
• "A Brilliant Location with Stunning Views of Poole Bay."
• "One of the best locations in the UK overlooking the Southbourne cliff top."
• "With its location its a great place to stop for lunch and enjoy the view out to sea."
• "Lovely place to visit you have a decent view of the sea when you're sat outside."
• "Great stay as always, clean room, great views, lovely food and friendly staff."

Cons:

• "Was clad in scaffolding so the view we booked was not great."
• "What a shame that there is a lack of organisation to deal with hungry and thirsty customers as the establishment is in a prime location on Southbourne Overcliff."
• "The location is brilliant so it’s a shame the facilities are dated and tacky."
• "Not v attractive on the outside."

Food Quality

Pros:

• "The food is very good and presented very well."
• "Food was lovely and well cooked."
• "Both meals were delicious, and arrived at the table piping hot."
• "Delicious roast and friendly staff."
• "The Food Was Stunning. Proper Pub Grub Too! To warm u up this Winter, I Had Roast.Beef Omg! What Amazing Food."
• "Food was amazing and in such a stunning location with incredible views."
• "Food improved and sunday lunch was nice."

Cons:

• "Food was terrible. Meat very tough, frozen roast potatoes that were dry and hard, almost inedible."
• "It's seems the price has gone up for a breakfast yet the amount you get is a lot less."
• "After asking for gravy, which never came (after waiting another 10 mins) we left."
• "Food menu is pretty much deep fried or microwave which given the prices really ought to be better."
• "The food was absolutely disgusting on all the plates that was from the Sunday roast to the fish and chips."
• "Only de dessert was a disappointment, as the browine was really dry and hard."
• "The food I wouldn't feed to my dog."

Service

Pros:

• "Selina was amazing at helping us book another day at short notice."
• "I always receive a friendly welcome, the cask ales are always well kept and delivered."
• "The staff couldn't have been more polite and helpful."
• "The staff were so warm and welcoming and made us feel at home."
• "Very clean and the staff were very friendly, thank you 😊"
• "Shout out to Shaun on the bar who went out of his way to help us out."
• "Staff were very kind, helpful and informative."

Cons:

• "Management didn't care. Made waitress/barmaid deal with complaints."
• "Very slow food service even though the pub was not that busy."
• "Totally udertrained staff with a manager that was not concerned."
• "Not enough staff to serve customers on a busy Friday night, food taking 45 minutes from order."
• "The waitress was unbelievably rude, crass and argumentative!"
• "The manager didn’t have the bottle to come over, instead sent the poor young waitress to tell us what about as going on in the kitchen."
• "Staff seem mainly foreign and not much organisation."

Cleanliness

Pros:

• "Very clean and the staff were very friendly, thank you 😊"
• "The room was very spacious and had everything in it."
• "The room itself was quite basic but clean and tidy with coffee making facilities."
• "The room was clean and had a spectacular view."
• "Our room was very modern & clean with a lovely sea view."
• "Overall lovely rustic place, room has the greatest view and very clean."
• "The hotel room was comfortable and clean."

Cons:

• "All cutlery filthy, cups with coffee and tea stains, plates need a good clean."
• "Cleanliness left much to be desired for. The bathroom was full of spiderwebs."
• "The place needs a deep clean - it's extremely dirty - the furniture and tables need replacing."
• "The toilet was dirty. The radiator was so close to toilet you burnt yourself."
• "Seats dusty."
• "The place was dirty.. staff look disinterested and couldn't be bothered to wipe the dirty tables.."
• "Tops of tables are wiped but not the rims."