Brass Haus Reviews Summary

Food Quality

Pros:

• "The food was hot and done well."
• "Food was lovely, reasonable price, tasty, and great portions."
• "Food was certainly worth the wait. Very large breakfast. Totally enjoyed."
• "The food delivered was delicious and overall I would say I highly recommend this place."
• "Food was very good, one of the best pizzas I’ve had out."
• "The sirloin steak, which was cooked to perfection and partners bratwurst was also lovely."
• "The food was very good, freshly made and served quickly."

Cons:

• "Order falafel (for the price you would expect a normal, ok portion) and got 3 minuscule pieces of something that did not taste really nice."
• "Food was shocking."
• "The only draw back for me is, that twice now, I’ve had unfinished drinks taken from the table on two separate occasions!"
• "The kids burger was of a poor quality."
• "The macaroni cheese I ordered for over £7 a tiny portion and v poor quality."
• "By the time we got our food, it was all burned."
• "Table of 8 ordered in 3 groups on the App. Main courses arrived before the starters, one item ordered (cheeseburger) was inedible (burger was burnt to the point it was rock solid)."

Service

Pros:

• "Lovely atmosphere, clean. Easy to imagine yourself in Germany."
• "Been a while since I've left a restaurant with such a positive experience thus, without doubt will be returning again."
• "Good food, a lovely atmosphere, and fantastic service."
• "Amazing friendly staff. Really polite lady that welcomed us and took our orders."
• "We had a fabulous evening made even better by Lucy who served us."
• "The staff were super friendly and welcoming and were doing their absolute best."
• "The staff service was fantastic, never keeping you waiting too long."

Cons:

• "One of them places that makes you feel unwelcome if you do not have a reservation."
• "The band were fantastic but some of the staff were very moody and impolite."
• "Waited an hour for 4 drinks (ordered table service) had to chase twice."
• "Staff slow, was told 30 mins for food on a Thursday night, which was fine, took 40 mins."
• "Had a table booked here on Saturday evening and from the minute we entered we was seated by the rudest most miserable waitress I have ever come across."
• "Waited patiently at the bar for service from one of the two staff members present, only for both of them to disappear in opposite directions almost simultaneously after finishing serving other customers, leaving me stranded in the middle of the bar having still not been served."
• "Clearly bar staff need training in serving customers...won't bother going back!"

Atmosphere

Pros:

• "Live rock music was a huge bonus and the food was not too bad."
• "Very clean and a lovely place. Will be back."
• "This place has been really turned around since the refurb.. decor is much better, really clean and fresh and interesting."
• "It is like a German Beer Cellar Bar."
• "Delicious beer. Nice bar and good Atmosphere."
• "The music was very entertaining (DJ, sax and Live band). We had so much fun."
• "The atmosphere and decor inside was really nice."

Cons:

• "The volume was ridiculously loud for sitting down to eat a meal."
• "Gets busy when football matches are on and Friday/Saturday nights."
• "It just has a really tacky vibe to the place & I do not recommend it at all."
• "But every time I’ve been the music gets ramped up to club level volume when they’re still serving food and it makes it impossible to enjoy your food."
• "Music too loud."
• "Went out Halloween weekend..... like 3 Halloween type songs all night I think was very low."
• "The other issue with the music is that it’s poorly mixed and ends up being really harsh."

Value

Pros:

• "Pint of Guiness £5. Reasonable for a town centre establishment."
• "Cocktails are great, not to mention 241 till 8 pm."
• "Beer price was also very reasonable for the area."
• "Great atmosphere and prices were reasonable."
• "Very reasonably priced food and quick service."
• "The price of drinks reasonable."
• "Food was very reasonably priced these days, all 5 of us enjoyed the food, nicely cooked and decent choice."

Cons:

• "They offer in the menu drinks they don't have, like a simple lemonade, instead they replace it with fizzy water."
• "My only qualm was the cost of soft drinks which was high."
• "We didn’t receive the 2-4-1 cocktails as advertised on their menu."
• "For two drinks alcohol and one bottle of water a steak I couldn't eat with fries it cost me £25 good price you tell me I feel like I been conned myself."
• "I think the price of drinks have got too expensive."
• "Given the cocktails aren't cheap for what they are, would of been nice to at least have the garnish and the correct ingredients in some of the drinks."
• "No wkd blue only smirnoff ice which tasted flat."