Fletchers Chiswick Sales Estate Agents Reviews Summary

Professionalism and Service Quality

Pros:

• "Fletchers provided great professional service from start to completion of buying a flat."
• "The whole team at Fletchers have been helpful and have good knowledge of the Chiswick market."
• "Issam from Fletchers Chiswick provided an exceptionally professional service, he is always patient and friendly."
• "James kept us updated regularly and was extremely efficient in liaising with the seller about our many small questions."
• "Issam's proactive and attentive approach ensured adherence to timelines."
• "They were incredibly helpful and very professional throughout the transaction and would have no hesitation in recommending them to friends, family and colleagues."
• "Issam was always responsive and readily available to try and answer our questions and queries and keep us informed throughout the process."

Cons:

• "Whilst there's nothing I can single out that was very wrong with Fletchers, I wouldn't use them again to lease or sell a property, nor would I recommend them to anyone."
• "Arranged a viewing with Issam. Was delayed because of traffic and called and emailed to let him know. No response."
• "Won't be using this agency when I sell my property."
• "I am severely disabled, very socially isolated, a social housing resident and I would give Chiswick Fletchers estate agents zero stars if I could: Chiswick Fletchers persistently post me rude, disrespectful, confusing and unwanted mail."
• "Whenever I phoned, the staff had a nasty habit of screening calls for each other by always saying the person I wanted to speak to was 'out'."
• "I suspect they made up a figure much higher than what it actually cost them."
• "Would definitely NOT recommend to anyone looking to rent in Chiswick."

Staff and Communication

Pros:

• "Stuart MunGavin... went beyond his role to give me advice regarding legal issues, my survey and even on my onward purchase."
• "Issam managed to successfully navigate many road bumps throughout the journey and was an apt negotiator throughout helping to mediate any issues and restore order and progress."
• "Issam... is the most helpful, professional and courteous estate agent that I have dealt with thus far."
• "Heather Harwood (Senior Sales Consultant) has been amazing, professional, honest and fantastic sales negotiation skills!"
• "Stuart... was always a pleasure to speak to and we consider ourselves very lucky to have found Fletchers."
• "Issam always responds promptly and professionally to any enquiry."
• "Issam has been very responsive throughout the sale of our flat and has kept on top of all of the parties."

Cons:

• "Then he lied again and said that he had waited for 45 minutes when he hadn't. Truly unprofessional behaviour."
• "Then, I was told that the end of the process was close to completion, when in the end it was another six months away."
• "The first was that the solicitors that they recommended let me down, at least in the early months."
• "When viewings did start, I suffered constant phone calls from them asking to carry out viewings with less than 24 hours notice, even though this is clearly stated in the bleeding contract."
• "They charge you for preparing the contract as all estate agents do, but then when it comes to adhering to the contract they are oblivious."
• "After check out they were incredibly incompetent, it took well over the stated 10 days in the contract to get a decision on my deposit being returned."
• "They take responsibility for just nothing, I am not sure what exactly they do apart from taking your money."

Efficiency and Responsiveness

Pros:

• "Issam was proactive throughout the process and liaised with myself, the vendors and also both sets of solicitors to ensure that the purchase went through as quickly as possible."
• "Throughout the process that followed Issam dealt with me closely, with regular updates and check ups."
• "Issam, Ross and James... Viewings were scheduled very carefully taking into account pre-school aged children and covid testing."
• "They kept us informed and updated of all the viewings and relayed all the feedback from prospective buyers."
• "Issam was professional throughout and always really responsive to our questions."
• "Issam was always available to answer queries promptly and ensured the process ran smoothly from start to finish."
• "Issam at Fletchers sold us our new home and was highly responsive and professional throughout."

Cons:

• "It took over 6 months to sell a flat with no chain, and no issues, thank goodness for James or it would have taken far longer."
• "Before the lease ended, I was sent a letter informing me of a rent increase of £20/week in order to stay in the property."
• "These are minor issues, but sadly they caused me unnecessary problems, so I can't give the four stars that they probably deserve."