Dexters Chiswick Estate Agents Reviews Summary

Customer Service

Pros:

• "Dexters Chiswick were amazing from start to finish! Frankie and Pam were both especially helpful with everything we asked."
• "Simon Ward... Promptly met us at the property and showed us around with a friendly, non-pushy attitude."
• "Isabelle from Dexters Maintenance Team is very nice and polite, always replies to our emails quickly and deals with our issues in a professional manner."
• "Kate Stevens, was extremely helpful and made the experience very smooth."
• "Many thanks to George Steer and to his team for helping to sell our apartment."
• "John, George and Pam in the Chiswick office were exceptionally helpful and responsive."
• "George smoothed the process between solicitors and brought our completion date forward."

Cons:

• "A frustrating waste of time and money."
• "The state of the flat was... lots of rubbish and stuff left in the property... Wasn't even domestically cleaned let alone professionally."
• "I was supposed to move in my flat today but Chiswick Dexters failed us."
• "Mouldy Bins."
• "Downstairs bedroom ceiling cracks."
• "Dexters informed us with a brief email with no apology (they stopped calling entirely as they no longer wanted anything from us)."
• "As first time buyers this was the worst treatment we’ve received so far."

Professionalism

Pros:

• "We have used Dexters to both buy and later sell our flat, and have been very happy with their efficient and communicative service."
• "Our best experience of the local estate agents we have used in the past."
• "I would recommend Dexters to everyone. Professionalism at its best and down to earth style of communication."
• "I had a wonderful customer experience at Dexters."
• "Phil Truss... achieved 20% more than the highest other valuation and to amazing, professional tenants."
• "Dexters have been our letting agents and managing our property since 2014, and they have never disappointed."
• "George and his team are absolutely top notch."

Cons:

• "During the time I had the misfortune of dealing with them, they showed their sheer incompetence in many ways."
• "The lack of communication and coordination among their employees is appalling."
• "Totally incompetent! I have dealt with any different agents at Dexter's and haven't yet had one that is capable of resolving any issue (large or small) in a timely fashion."
• "AVOID if you can."
• "Maybe I was unlucky, but it has been 7 years, so I gave them plenty of chances to up their game. I would avoid them like the plague."
• "On the odd occasion during the difficult times, we sometimes felt that Dexters did not always fight our corner as they should have done."
• "Dexters Chiswick pushed us hard to make an offer on a property... After we had paid for lawyers and a surveyor, the sellers dropped out completely unexpectedly."

Efficiency

Pros:

• "Amy explained everything in a way that was easy to understand from the making the offer, to working with the landlord preference and my requests before starting my tenancy."
• "Fiona always kept me up to date throughout the process and my queries were always answered promptly."
• "We were really impressed with Dexters pro-active approach as they got our flat under offer within one week of them having it on the market."
• "Fabio Verducci has been our fantastic agent taking us through viewing, placing an offer, and establishing contacts with mortgage brokers and solicitors."
• "I have been letting my W4 property through Dexters for 12 years, they are professional, efficient, and get good results."
• "My property was on the market (for rent) with another agent for a number of weeks. I brought Dexters on board and within a week they let it! Full asking price as well."
• "Really impressed - great service with my recent house move and, as a renter, a much better experience than I've had with any other estate agent in London over the past ten years."