Stirling Ackroyd Estate Agents Reviews Summary

Customer Service

Pros:

• "The customer service received from enquiry to post move in day has been outstanding."
• "Great service and very swift responses as well."
• "They were responsive, reassuring when issues arose, professional yet friendly."
• "Emails and calls were responded to on the same day therefore contact was never an issue."
• "They provided fantastic service, a professional attitude and excellent communication keeping me updated all throughout the process."
• "The whole Townends team communicated well with us - plenty of phone calls and emails to keep us updated throughout the sales process."
• "Professional, friendly and efficient service! Both Daria Kowalska and Honor Clements have been available, rapid, kind, professional, transparent and efficient."

Cons:

• "They really excel in ignoring emails and are always ridiculously apologetic instead of doing the actual work."
• "They don't return any phone calls, or reply to my emails."
• "Property management services are poor. Clearly lack of competence and professionalism."
• "Sometimes we get promises that something will be done on the next day and if we follow up on the next day we receive an out of office emails."
• "Wouldn't leave you in peace if you had the courtesy to let your landlord know that you were leaving 2 months before the notice period."
• "Harassing every 30min to get in the property to get pictures while working full time even when telling them to be patient till the notice period."
• "Townends in Chiswick has generally been pretty poor at following up my purchase."

Staff Performance

Pros:

• "Jessica Jackson and her team were amazing to work with. Professional, helpful and proactive in renting my flat out."
• "We worked with Dawn and Honor at Townends, both were honest and professional."
• "Honor and Michael were excellent to deal with: professional, friendly and across the detail."
• "I seriously hope the team at Chiswick Stirling Ackroyd know how amazingly Suella portrays the company and is rewarded for it."
• "Ryan at Townends was very professional and managed to guide me through the whole process from the flat viewing to the signing of the tenancy agreement very swiftly, just in time before the Christmas holiday."
• "Aggie was ALWAYS super responsive, keeping us updated across the process."
• "Navid at the Chiswick office was extremely helpful and above all honest and straight with me about the properties I viewed and the current market."

Cons:

• "Definitely not recommending them, they also seems very expensive and it's like their staff don't last long as I never seen the same faces in there while passing by."
• "I would not recommend this agency to anyone including landlords if they do want to keep their tenants in the flat over a longer period."
• "They keep using their approved contractor that has not been able to fix a toilet leak in four visits and four months, keeps billing for each visit and unable to honour their quote."

Agency Efficiency

Pros:

• "Making the offer was smooth and communication was always punctual and informative."
• "The Goodlord programme allowed us to complete the vetting and payment process with ease."
• "Coming from abroad during the Covid-pandemics, I was unable to personally visit the flat: Daria organised a virtual visit, which perfectly reflected the real status of the property."
• "Dawn and Aggie at Chiswick branch found the buyer for the full asking price just a few days after we instructed them."
• "All of our questions where quickly answered and we secured our flat on very short notice."
• "They both worked extremely hard to ensure that we were able to secure the property and move-in in good time."
• "They were by far the most helpful out of all the agents we met in the Chiswick area and were accommodating at all times and great at communicating with us."

Cons:

• "Completion has had a few delays due to the buyer's solicitors lack of attention and care."
• "Only lost 1 star due to the agency fees, which were higher than what I have experienced before."