Groes Wen Inn Penhow Newport Reviews Summary

Service

Pros:

• "Excellent service and good menu with special offers."
• "Staff were very friendly and prompt when ordering drinks."
• "Service was very good - didn't wait very long at all."
• "Really enjoyed the food and the service was fabulous."
• "The staff were all lovely, helpful, and attentive."
• "The service from staff was faultless."
• "The staff were friendly and courteous."

Cons:

• "Service very slow and very poor value for money."
• "Service was not good with lots of inexperienced staff."
• "Service was slow, we were a party of 5 and there was a good 10 minute gap between different main courses arriving."
• "Service very poor. Was told someone would come for our order after 20 minutes went to the bar myself."
• "It was a good 20 mins before our first drinks arrived after ordering."
• "Service was appalling. We booked for 19:00 for my parents wedding anniversary. The main course eventually arrived at 20:20."
• "The service was shocking..I had to keep repeating my order."

Food Quality

Pros:

• "The food is above average and the staff are very friendly."
• "Food was outstanding and definitely worth the money, 2 courses for £19.95."
• "Ordered the ribeye was cooked to perfection partner order the lobster fishcakes tasted great pud was a milk tart duo absolutely lovely."
• "Really lovely food with a vegan menu to boot."
• "Food is always delicious here, never had a bad meal...not even a smidgen of disappointment."
• "The food was actually very nice."
• "Food was excellent!"

Cons:

• "Duck very dry and cremated."
• "Rib eye steak was not chewable."
• "Calamari was like elastic bands."
• "The food was awful. someone in our group ordered a gammon egg and chips the gammon was so fatty and salty and small and the egg was overcooked."
• "The fish and chips were dripping in grease and I could not eat it."
• "Unfortunately the meal was really awful."
• "Never in my life have I had such a poor steak Ribeye was the size of a beef burger."

Atmosphere

Pros:

• "Amazing place to sit in the sunshine and have a drink."
• "A nice place to visit, but not exceptional. Its friendly & quite oldy-worldy with welcoming staff."
• "Nice local pub situated on the A48."
• "Relaxed and comfortable pub."
• "The pub it's self has a lovely welcoming atmosphere with two little log burners going."
• "Lovely classic interior, to be expected of a Vintage Inn, with a good vibe."
• "Atmosphere was lovely, couldn't really fault it."

Cons:

• "Table we were sat at was filthy down legs and sides covered with spilt drinks and dust so no deep clean there,top sticky."
• "No fire lit, we were thinking about eating there but decided not to. After looking at the tables that hadn't been cleared of glasses decided against it."
• "Hand drier not working in the gents and toilet roll all over the floor."
• "We were not offered any drinks 😡 we sat there for 20 more minutes nobody offered us menus."
• "Also I found the toilets here messy (toilet paper littering the floor and the some of the role holders empty and what looked like drops of urine on the cubicle floor)."
• "One thing I didn't use before eating (or we definitely would have left) was the toilets! You could smell them before you found them, and they were disgusting."
• "The kids book the Groes Wen Inn for their mum birthday for 7 adults 3 children the table booked for 6.30 we arrived just after 6 hoping to have a couple of drinks we asked for our table they left us all standing in the doorway."

Value for Money

Pros:

• "Food was outstanding and definitely worth the money, 2 courses for £19.95."
• "The Moroccan Lamb was £18.95 and worth every penny."
• "Set price menu ie £11.95 two course lunch Excellent value."
• "Took advantage of their January offer for lunch from £5."
• "Very good quality food at a very reasonable price."
• "Good value for money."
• "Tasted lush and was reasonably priced."

Cons:

• "The desserts are delicious and well presented but again quite pricey for what they are."
• "Food was over priced and not particularly good."
• "The Greek salad which was overpriced."
• "Very good food, puddings overpriced at £5 to £6 each."
• "Total rip off definitely won't be going back they charge restaurant prices and after complaining about the food I find out it's a chain!!"
• "At £24.95 for those two meals certainly not value for money."
• "Also find it slightly overpriced for what you get."

Staff

Pros:

• "(Think) Tiegan was our waitress, lovely young lady, very pleasant."
• "The staff were lovely and I got the impression that nothing would be too much trouble."
• "The waitresses were helpful, caring, and lovely."
• "Staff are really friendly."
• "The staff were super polite so no issues!"
• "Staff were great too, very friendly, chatty and welcoming!"
• "The staff were happy and welcoming."

Cons:

• "Management did nothing about it when requested."
• "Staff with no people skills made what used to be a favourite place to pop in for a drink and bowl of chips a total let down."
• "No regular staff visible. Maybe changes of management for the worse."
• "Staff are quite rude though, sorry that lost you a star."
• "Also half of the burger we ordered was gristle."
• "Area manager so so very rude!"
• "We were served by two young men who were like a comedy double act except it wasn't funny."