The Potters Reviews Summary

Food Quality

Pros:

• "The food is great and came with such a big portion!"
• "Probably the best breakfast I have ever eaten."
• "Just had SUNDAY dinner at the potters wow! Cabbage,carrots,peas,cauliflower, swede,mash,roast ,Yorkshire pud and stuffing with sliced sirloin just like granny used to cook 👍will definitely be back again, we'll done the potters."
• "Food is lovely pub grub- steak and ale pie is the best I’ve had anywhere."
• "Sunday Roast - I had heard that this was the best Sunday roast in Newport. I can only agree - we had Roast Beef - it was hot, tender and delicious."
• "The food was at a great standard, hosting and staff were excellent."
• "Food here is of a high standard except for baked potatoes which we have had pre cooked and stale."

Cons:

• "Service was abysmal to non existent, no cutlery (we had to ask) food cold and tasteless."
• "The place is nice, beautiful decorations but the food is terrible, we ordered sirloin steak medium and came super dry and even hard to cut, and half roasted chicken which stinks like raw chicken 🐓😌😌 disappointing."
• "NO MORE GUINNESS GOLDEN ALE FOR SALE, IT WAS THE BEST BEER THEY SOLD. AS FOR THE FOOD IT'S ALWAYS DRIPPING IN EXCESS OIL WHEN ORDERING ANY FRIED MEAL ESPECIALLY FISH & THEIR POPPADOMS ARE NEVER DRAINED FROM OIL PROPERLY."
• "Breakfast arrived without the correct amount of bread advertised and no tomato?"
• "Just come for Lunch with my mum here ordered a soup and fries... was told because a party of 12 come in in beetween she could not order a bowl of soup."
• "The initial reviews said it was good food, but other than the excellent mushroom soup we were very disappointed!"
• "Food great but service very slow!"

Service Experience

Pros:

• "Incredible service once again from The Potters."
• "Really enjoyed our visit. Was busy, we didn't book, but was accommodated."
• "Excellent service with all the right social distancing measures in place."
• "The staff went above and beyond their duty during our visit just before Christmas keeping everyone happy despite the large number of customers."
• "Good home cooked food, usually busy but staff are always accommodating and friendly."
• "Great place for food and drink. Usually busy. Great service and friendly staff."
• "Lovely Sunday roast with family (9 in total). Excellent friendly and attentive customer service."

Cons:

• "Stood at the bar for 5 minutes being ignored by all the staff, served eventually by a very surly manager, not for the first time. Will not go again, what ever happened to customer service."
• "Not sure why we had such poor service as people were coming in after us and being served their main courses within 15 minutes."
• "I found the staff very rude Trying to rush a table of 15."
• "How can a restaurant/bar refuse entry to someone who is 23 years old. Doesn’t state anywhere that’s it’s over 25s only."
• "we went for a family meal on tuesday evening, certain staff members were rude, our drinks took over half an hour to be brought to our table."
• "Service was very slow--the servers were pleasant, but our food took over an hour and a half to reach us after we ordered."
• "Pint was ok when I eventually got served then went back to order food I might aswell have spoken in German because the waitress who took my order decided she knew better than me as to what my wife wanted charged me extra for the privilege brought some of it out when it was ready and waited for me to go back to the bar and ask for the rest will not be eating here again!!"

Ambiance and Location

Pros:

• "A great pub with atmosphere. Good prices for a city centre pub too."
• "However, the food here is good, the atmosphere is buoyant, they have live music and it's a great pub."
• "Great venue with excellent location."
• "The Potters have become a lovely pub over the years, the prices for drinks is good and it has, recently revamped the roof which can be accessed via the stairs."
• "Lovely little place and a great vibe even when it's pretty empty during the week."
• "Central location, reasonable prices, good food and popular with the locals. A lovely raised beer garden overlooking the river adds a really nice touch."
• "Always enjoy coming here whenever we're in Newport. Especially love the roof terrace!"

Cons:

• "Sunday was the second time we were stopped using the Potters as a pub. We were told if we have not booked a table the only available, was to get a pint at the bar and go upstairs. We walked out! Is the potters a still a pub???"
• "One thing to note though. When I was here last week I only realised they don't let you in with a hat."
• "The only downside was the trek to the toilet. We went through a private party to climb two flights of stairs."
• "Docked a star off because we went in there on a Sunday, don't expect a seat, all the tables have 'RESERVED' on them."
• "We visited at 4pm on a Thursday and it was very loud inside."
• "Went for lunch last Saturday, the good was good, but it was far too noisy for us. We couldn't hear ourselves and to have a conversation was almost impossible."
• "The only downside to this place is the rooftop bar. You have to go to the downstairs bar to order a drink and then carry it back up the stairs to the roof!"

Value for Money

Pros:

• "Another great meal and drinks at a reasonable price."
• "Food was great and at a reasonable price and staff great."
• "Good breakfast at a great price with a large glass of orange juice included."
• "Friendly town centre public house helpful and friendly staff really good meals reasonably priced."
• "A great bar. Reasonably priced drinks, great service."
• "It's fantastic food and very good service I say a definite 💯% great value."
• "The food was at a great standard, hosting and staff were excellent, prices were quite low for what you get."

Cons:

• "Great pub but the gin is way over priced. 14 pound for 2 double gin and tonics."
• "Drinks are a bit pricey but you're in town so to be expected I suppose."
• "Very expensive drinks on sat night."
• "Overpriced for what we had."