Tredegar Arms Reviews Summary

Atmosphere & Decor

Pros:

• "The decorations were tasteful and festive."
• "An overall grate experience and a lovely environment to be in."
• "Lovely vibes and decor inside with plenty of seating (loads of outside seating as well)."
• "Beautiful pub full of character, open fire burning as we went in."
• "Pleasant old building with more quiet secluded areas."
• "lovely quirky lay out inside."
• "Loved the outdoor seating area which gives the feel of being on holiday!"

Cons:

• "The pub was freezing 🥶 cold and staff very disorganized."
• "The fireplace was directly in the way of the seat and my son banged his head quite hard."
• "The actual entrance to the pub was confusing and not obvious."
• "Nothing particularly wrong with this place, but could do with a bit of a smarten up around the edges."

Service

Pros:

• "very nice attentive staff as well."
• "The staff handled it well, efficiently and were very polite."
• "The staff were friendly, efficient and the food great value for money."
• "Staff were very friendly and attentive."
• "From the moment we entered the building to the time we left not only was everywhere lovely and clean, but we were given a lovely welcome and great attention throughout."
• "Wonderful staff especially our waiter Dan who couldn't of been more helpful."
• "Very friendly staff and the food is excellent. Can't fault any of our meals and we eat here weekly."

Cons:

• "Plus staff really couldn't be bothered with customers."
• "There didn't seem to be enough staff on and considering it was Sunday lunchtime it surely isn't a surprise that it would be busy."
• "the girl behind the bar wasn't helpful."
• "The staff were lovely but I feel there is lack of good management here at the moment."
• "when we asked where it was the staff couldn’t care less like it was our problem not his."
• "The one staff member here; tall, skinny guy, with short blonde-ish hair has an appalling attitude and for this very reason we won't be returning."
• "Service is always slow, and it takes a while to get served."

Food Quality

Pros:

• "Starters of prawn cocktails and totillas to share were good."
• "Food was lovely, the service was excellent they had good vegan options too for myself including desserts which were very nice."
• "Both were delicious and a little different."
• "All had food which as always was delicious and filling."
• "The food was cooked very well and the service was good as usual."
• "The food was very nice and the atmosphere relaxed."
• "The food was of a very good quality and the service was friendly and quick."

Cons:

• "The food took an hour to come."
• "The food on the last two occasions has been really poor. Chicken was cold in the middle and the steak ordered as well done came out blue."
• "The only nice part of the meal was the roast potatoes."
• "The only let down was our Sunday roast was swimming in gravy."
• "Had to send it back. Hunters chicken not cooked through."
• "Waited over an hour for food that was either Cold, Overcooked or Burnt."
• "The fish on 2 meals was over done, the batter rock hard to the point where cutting with a knife was difficult to impossible, all meals were luke warm at best."

Management & Organization

Pros:

• "The staff communicated well via email."
• "The manager happily delayed our food order due to a late party arrival and when it did come everyone was very happy."
• "Staff were happy and assisted with the issues and were helpful where they possibly could be."
• "We told our waitress who went and sought out the manager and they did offer to take the cost off our bill."

Cons:

• "Moved into Bassaleg this year, have given this pub too many chances, service for food is awful."
• "I had booked a table with proof yet no evidence of my booking was in the building."
• "They refused to accept my Blue Light Card even though the pub chain advertise on their website."
• "Used to be great but last 2 times we've been there they haven't reserved a table despite us booking in advance."
• "Strangely though the manager who was clearing tables around us etc did not come over to offer an apology and just ignored us."
• "When we politely complained the attitude of the owners was appalling and unjustified, we were asked to leave the building."

Facilities & Cleanliness

Pros:

• "Great Covid19 arrangements, felt very safe & well organised."
• "Food looks good with plenty of space, covid safe."
• "The garden area is lovely & would of loved to spend more time out there but showers prevented us."

Cons:

• "Turned up around 1.40 in the afternoon for lunch. There were 5 of us. The table and seating were dirty and there was food on the floor."
• "The toilets were dirty, the sinks and floors."
• "The cutlery container was dirty and full of loose salt which covered the bottom of the forks and knives."
• "I have never seen such disgusting toilets."