Address: Sirhowy Enterprise Way, Gwent, NP12 2FS, United Kingdom
Phone: +441495227319
Rating: 3.8
based on 410 reviews.
Food Quality
Pros:
"The food was amazing and the place was spotless."
"The food is always great."
"Food was great, lush."
"Food was tasty, props to the chefs!"
"Every element of the meal was cooked and seasoned perfectly."
"Food was of a high quality."
"The food was delicious I had the ultimate spicy burger and my partner had gammon and both meals were piping hot and very tasty."
Cons:
"Hunters chicken was disgusting. If you like chicken that’s already been cooked, dried out then been put back in water then this place is for you."
"The steak and onion rings were very tough and could not cut them because of that."
"Food served cold, presentation of food was shocking, food was awful, bread was stale and dry."
"This was the worst Sunday Roast we have ever had. Definitely not worth the money. AVOID."
"we ordered 2 sirloin steaks unfortunately they were not good quality lot of sinew so not able to eat it."
"Desserts were poor especially the flavourless ice creams."
"The chicken was so overcooked, it was bone dry and tasteless."
Service
Pros:
"Surrounding were clean, service was very good."
"Staff were polite and professional."
"We were served by Shannon who was extremely pleasant and helpful."
"The staff were very lax a daisy. Seemed they didn't care at all."
"The staff was more than happy to help and very friends."
"The service was quick and friendly."
"The staff were very polite and our waitress, Shannon, was really attentive, helpful and friendly."
Cons:
"We had a very long wait at the bar when we arrived, almost 10 minutes to be seated."
"Also there is no waiter service you have to order either at the bar or scan a QR code to order. Not what you expect in a restaurant."
"Waited so long we walked out and couple behind us followed us out."
"The manager was rude and I was left embarrassed to recommend it to our friends."
"Very shocked to see one waitress wearing little shorts!!! another waiter wearing jeans a t-shirt and hoody."
"Wait time for food was ridiculous, table booked for 6.30 until 8pm but food didn’t come until 8.10pm."
"The only thing that marred our experience was the lack of staff which meant service was slow."
Cleanliness
Pros:
"The layout of the new establishment perfect and amazing."
"The refurbished pub looks lovely."
"The restaurant has been refurbished very nicely. The style of the place is amazing."
"Welcoming staff, clean tables."
"The pub itself was very clean, tables being cleared efficiently and overall just a good visit."
"Lovely place now it's been decorated."
"Place is newly decorated and it’s such a beautiful place inside."
Cons:
"Tables all around are full of dirty glasses and dishes, no cleanup whatsoever."
"3 tables in the beer garden covered in empty dishes and glasses. Sauce bottles covered in flies."
"The pub including the tables were not clean and the ladies toilets were disgusting."
"Our table was stinking and sticky."
"The glass of water I received had a weird taste as if they didn't clean the glass properly."
"The venue was short staffed. Tables not cleared of used plates cutlery etc."
"Before the food even came I went to the toilet and found all 3 cubicles in various states of disrepair."
Value
Pros:
"With drinks our bill came to £40 for two people. Fantastic value, we will definitely be back soon."
"The food is always wonderful and is great value for the portion size you get."
"The steak and drink offer which was excellent."
Cons:
"The manager said they had lowered the prices as sirloin steak used to be £20 and it is now £15. This still costs a lot more as you could get 2 for £20 now 2 will cost £30."
"I also thought the price of the desserts was a bit steep for what I had £5.50 for the sherry trifle cheesecake and it was a sliver of cake."
"Shocking, this pub has been a 2 for 1 for as long as its been open. We turned up ordered food and was told at the time of payment it's no longer a 2 for 1."
"Terrible now!!! Always went with My elderly parents and sister on a Friday fortnightly .... worked out fine with the 2 for one menu's (even though we could have a better meal and cheaper else where, but my dad loves it there) 2 for 1 still being advertised on the Facebook page and the price of a soft drink is just unreal!!!"
"We all said although we did enjoy our meals on the whole, portion sizes were average but cost was a bit pricey for what we had."
"Double beefburgers and chips. Beefburgers, over done with two forkfull of thin chips. Very disappointed."
"The manager said it stopped 2 months ago which is not so as we came 11 July 2022 and that was 2 for 1."