Jackson-Stops Wimbledon Reviews Summary

Agent Professionalism

Pros:

• "From the moment we first contacted Harry, he displayed a remarkable level of expertise and dedication."
• "Had great dealings with Jackson’s Stops and particularly their agent Janine Morse. I have never dealt with an estate agency so on the ball with everything."
• "Harry Payne is a five star review. He is patient, helpful, consistent and kind."
• "We rented a property with Jackson-Stops and have been very happy with the service."
• "Janine Morse was really professional and kind to us."
• "They made the process so much easier. Harry Payne was very professional."
• "Charlotte has been extremely responsive, professional and friendly throughout the whole process."
• "Absolutely delighted to work with Sienna while looking for our home in Wimbledon! Professional, attentive, and made the entire process smooth."

Cons:

• "On the 9th of August we booked a viewing for the 11th in Wimbledon with Sienna K. When we showed up at the property, a gentleman in the house told us that an offer had been accepted and that there were no more viewings!"
• "I travelled over an hour and a half on Saturday from East London to Wimbledon to view a property, and our estate agent (Harry Payne) was a no show."
• "From the point of view of a current tenant ending a lease: I’ve found Jackson-Stops to be incredibly disorganised with multiple miscommunications within their team."

Efficiency in Process

Pros:

• "He guided us through the entire process with utmost professionalism, ensuring that all our questions were answered."
• "Easy to contact, helpful with every query and found us the most gorgeous apartment!"
• "Janine who was our point of contact took great care of us and was available for viewings/answering questions in a very prompt manner."
• "I’ve had a great experience with Jackson Stops, specially our agent Janine Morse, when renting our flat in Wimbledon."
• "The after-sales service was quick and efficient; we signed within 2 days of the viewing."
• "Sienna Kelmendi​​​​ has been super helpful through the entire renting process."
• "The entire process, from viewing the properties to signing the lease agreement, was streamlined and efficient."
• "Jackson stop estate agent was very good in finding a tenant to my flat."

Cons:

• "It seems like it would be a simple thing to organise viewings, photos and electrical surveys. For some reason - in the hands of this company - routine appointments turn into a complicated process with multiple emails from different team members."

Communication and Responsiveness

Pros:

• "Her communication has been very clear and efficient."
• "Charlotte's empathy level was of the highest standard, making the potentially stressful process of house hunting a truly enjoyable experience."
• "Harry Payne was so so helpful from start to finish. He guided us with the process and was happy to answer any questions."
• "Sienna was super responsive and helpful assisting us secure our new apartment."
• "Sienna has been absolutely wonderful! She has gone above and beyond to ensure my clients' move went as smoothly as possible."
• "We recently rented a house through Jackson Stops. Eliza was very helpful in making the whole process go quickly and smoothly."
• "Laura has been amazing in helping us rent our new home. She’s super friendly, personable and kept me updated throughout the whole process."
• "Exceptional and friendly service from Sienna and the team."

Cons:

• "Sienna didn't have the decency to send us an email and cancel the appointment. This is a very disrespectful behaviour."
• "Not even a courtesy text or call (as Harry has our contact details) to say he couldn't make it."